Allison Foster
Summary
Highly motivated and enthusiastic individual with a strong inclination towards leadership and organization, actively seeking opportunities to enhance skills in a management role. Possessing a positive attitude and a willingness to take on additional responsibilities to learn and grow.
Overview
26
26
years of professional experience
Work History
Member Service Representative
Lake Michigan Credit Union
08.2022 - Current
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Delivered prompt service to prioritize member needs.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Served as a role model for professionalism, integrity, and dedication as a mentor.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Cross-trained and provided backup support for organizational leadership
- Star Performer 2022 and 2023 and 2024
- Annual Star Performer 2022/2023/2024
- Pride Ambassador 2022 ,2023 and 2024
Head Teller
Lake Michigan Credit Union
05.2017 - 08.2022
- Balanced cash vault consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Mentored new tellers, fostering professional development and growth within the team.
- I AM LMCU Branch Leader
- Lead a team of tellers both by example and by knowledge
- Outstanding referral numbers and Branch Beat recognition almost every month
- Star Performer 2020 and 2021
- Annual Star Performer 2021
- Head Teller Mentor
- Pride Ambassador 2022
Office Manager
Weiss Chiropractic Wellness Center
02.2013 - 05.2017
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
HOA Manager
Ranch of the Rockies
01.2007 - 03.2010
- Improved community satisfaction by effectively managing HOA finances and addressing member concerns promptly.
- Safeguarded the financial stability of the association by diligently collecting dues from homeowners and pursuing delinquent accounts when necessary.
- Ensured timely completion of maintenance projects by establishing clear deadlines and coordinating with contractors.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Collected and maintained careful records of rental payments and payment dates.
Call Center Supervisor
National City Bank
01.2005 - 01.2007
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Created team rotations to man center effectively during peak hours.
- Ensured compliance with industry regulations and company policies through regular audits and ongoing agent education.
- Improved caller satisfaction with thorough quality assurance protocols, ensuring every team member delivered consistent service.
Head Teller
National City Bank
01.2002 - 01.2005
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Cross-sold credit cards, loans and other bank products.
Office Manager
Nova Guides
08.1999 - 01.2002
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
- Drafted employee work schedules to fill coverage gaps.
- Coordinate snacks and meals for rafting/jeeping/ snowmobile adventures
Education
High School Diploma -
Spring Lake High School
Spring Lake, MIEducation
Muskegon Community College
Muskegon, MIEducation
Western Michigan University
Kalamazoo, MISkills
- Customer service
- Relationship building
- Customer support
- Financial consultations
- Escalation handling
- Member onboarding
- Member correspondence
- Teamwork and collaboration
- Work prioritization
- De-escalation techniques
- Employee coaching
Awards
Annual Retail Star 2021
Annual Retail Star 2022
Annual Retail Star 2023
Annual Retail Star 2024
Timeline
Member Service Representative
Lake Michigan Credit Union
08.2022 - Current
Head Teller
Lake Michigan Credit Union
05.2017 - 08.2022
Office Manager
Weiss Chiropractic Wellness Center
02.2013 - 05.2017
HOA Manager
Ranch of the Rockies
01.2007 - 03.2010
Call Center Supervisor
National City Bank
01.2005 - 01.2007
Head Teller
National City Bank
01.2002 - 01.2005
Office Manager
Nova Guides
08.1999 - 01.2002
High School Diploma -
Spring Lake High School
Education
Muskegon Community College
Education
Western Michigan University
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