Allison Fotsch
Athol,ID
Summary
High-energy Bartender skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
4
4
years of professional experience
Work History
Bartender/Server
Red Lobster
Coeur d'Alene, ID
07.2022 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Collected and organized daily till totals and tips
- Displayed and retained extensive knowledge of liquors, wines and entrees
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
- Upsold customers from shelf to premium brands to help boost sales
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Checked identification of guests to verify age requirements for alcohol purchase
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Promoted desserts, appetizers and specialty drinks to optimize sales
Skating Carhop
Sonic
Coeur d'Alene, ID
03.2022 - 04.2023
- Processed and completed cash transactions promptly, providing accurate change and order receipts
- Maintained knowledge of new offerings and upsold promotional items and specials
- Greeted and welcomed guests upon arrival, offering menu recommendations and efficiently placing orders
- Balanced and delivered trays with food and beverage orders to customers while on roller skates, enhancing guest entertainment
- Independently resolved customer concerns to correct problems and promote brand loyalty
- Completed orders by making specialty shakes and ice cream desserts
- Restocked kitchen supplies by rotating food according to dates and stocked candies
- Carried trays weighing up to 50 pounds to correct cars
- Completed opening, closing and shift change tasks by following company guidelines
Hostess
Red Robin
Coeur D'Alene, ID
01.2021 - 01.2022
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Greeted incoming guests to escort to assigned dining area and present menus
- Greeted guests and gathered information to seat groups or place on waitlist
- Built positive relationships with other front-of-house and kitchen staff
- Communicated with servers about new tables, changes in food availability and customer comments
- Checked dining and serving areas to verify proper cleanliness and readiness for guests
Education
GED -
North Idaho College
Coeur D'alene, IDSkills
- Table Setting Arrangements
- Banquet Coordination
- Positive and Professional
- Effective Customer Upselling
- High-Volume Dining
- Stocking and Replenishing
- Food Safety Understanding
- Point of Sale (POS) System Operations
- Cash Handling
- Quality Control
- Order Accuracy
- New hire training
Timeline
Bartender/Server
Red Lobster
07.2022 - Current
Skating Carhop
Sonic
03.2022 - 04.2023
Hostess
Red Robin
01.2021 - 01.2022
GED -
North Idaho College