Ariel Radcliff
Nashville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Bartender/Server
Teds Montana Grill
Columbus, OH
09.2022 - Current
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Balanced daily registers and generated sales reports for management.
Bartender
Agave and Rye
Columbus, OH
06.2022 - 09.2022
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new employees on restaurant procedures and plating techniques.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Explained menu items, describing ingredients and cooking methods upon request.
- Upsold customers from shelf to premium brands to help boost sales.
- Informed customers of daily specials and signature menu items.
Server/Barista
TASI Café
Columbus, OH
09.2021 - 09.2022
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Cosmetologist
Sport Clips
Dublin, OH
07.2016 - 06.2022
- Developed a loyal client base through excellent customer service.
- Assisted customers in selecting appropriate retail products for their needs.
- Performed haircuts, coloring, highlighting and styling techniques.
- Advised clients on how to maintain their new hairstyles at home.
- Created customized hair styles according to client's preferences and facial features.
- Maintained cleanliness of salon equipment and tools.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Kept notes listing preferences and services provided to clients for quick reference.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Washed, colored, cut and styled hair for high volume of clients daily.
Hostess/Line Cook
Martini Modern Italian
Columbus, OH
07.2021 - 06.2022
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Memorized dining room floor plans and understood seat number system.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Monitored dining area to assess server capacity and estimate wait times.
- Cooked multiple orders simultaneously during busy periods.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Salon Receptionist
JCPenney Salon
Columbus, OH
08.2013 - 02.2016
- Performed inventory checks on hair care products, tools and other supplies as needed.
- Collaborated with team members to ensure high standards of customer service were met consistently.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Greeted customers and provided exceptional customer service.
- Fostered relationships with existing clients through friendly conversation and follow-up inquiries.
- Booked appointments to allow sufficient time for requested services.
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Communicated with stylists to confirm availability for walk-in clients.
- Managed incoming calls from potential clients inquiring about services offered by the salon.
Education
High School Diploma -
Columbus Alternative High School
Columbus, OH05.2013
Licensed Cosmetologist - Cosmetology
Columbus Downtown High School
Columbus, OH05-2013
Skills
- High-Volume Dining
- Liquor, Wine and Food Service
- Workflow Coordination
- Service Oriented
- Team Player
- Table Setting Arrangements
- Effective Customer Upselling
- Reservations Management
- Bookkeeping
- Scheduling
- Calendar Management
- Strategic Planning
Languages
Spanish
Full Professional
Timeline
Bartender/Server
Teds Montana Grill
09.2022 - Current
Bartender
Agave and Rye
06.2022 - 09.2022
Server/Barista
TASI Café
09.2021 - 09.2022
Hostess/Line Cook
Martini Modern Italian
07.2021 - 06.2022
Cosmetologist
Sport Clips
07.2016 - 06.2022
Salon Receptionist
JCPenney Salon
08.2013 - 02.2016
High School Diploma -
Columbus Alternative High School
Licensed Cosmetologist - Cosmetology
Columbus Downtown High School