Sarah Akers
Bartender/ Server
Charlotte ,NC
Summary
Experienced Server offering 11 years and solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spill. Extensive knowledge and superior work ethic.
*Dependable server/bartender with 11 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
*Experienced Server offering 11 years and solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
*Cheerful server/bartender offering 11 years of experience in fast-paced diner and short-order restaurant settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
11
11
years of professional experience
Work History
Bartender/Server
HMSHost Corporation
Charlotte , NC
03.2012 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
High School Diploma -
St. Thomas Aquinas
Louisville, OH06.2005
Skills
- Sales expertise
- Beverage preparation
- Dining area maintenance
- Food and beverage pairings
- Wine Service
- To-Go Order Preparation
- High-Volume Dining
- Front-of-house display creation
- Table Setting Knowledge
- Guest Relations Management
- Bottle Service
- Special Events
- Dietary Restriction
- Wine pairings
- Craft beer expertise
- Food inspection
- Guest seating
- High-volume dining
Accomplishments
* Lead all wine training classes for all now employees
* Worked with the head of our HR department to put together training manuals for all new employees in multiple different restaurants
* One of the one team members trained to work in multiple different restaurants in multiple different positions
* I was offered one many occasions to become a supervisor and or manger
References
Pangie Andreas
* My manger on and off again for 9 years at HMSHOST
*704-340-2489
Cameron Faile
* My mangers on and off again for 9 years at HMSHOST
* 704-689-1435
Ashley Alleman
* My bar supervisor in training for 3 years
*704-923-9406
Enma Gonzalez
*Current store manager for the past year
*704-491-8915
Timeline
Bartender/Server
HMSHost Corporation
03.2012 - Current
High School Diploma -
St. Thomas Aquinas