Courtney Rex Miquel

Responsible for opening & closing duties, providing an EPIC atmosphere for guests as well as sticking to our Core Values. Responsible for expediting food, considering any allergens, providing product & food knowledge, upselling on tequila & bourbons while educating, not overselling.

Maintained table settings by promptly& courteously removing tapas courses, replacing utensils, anticipating needs & expectations. Educated new employees on the restaurant's culture, practices & procedures. Shared proper knowledge menu items, flavors, pairing suitable for guest's preferences. Won multiple sales competitions for most specials sold, as well as highest weekly sales multiple weeks in a row.

Provided target marketing speiclaing in commercial & residential contracting. Cold called multiple contractors per day, to identify pain points. Creating a better way to maximize their ROI. Account management included follow up calls, increasing monthly marketing budgets when necessary, customer service & troubleshooting, providing education on the service & CRM technology. Ranked 2/13 on my team, 49/500 in the state.

Lead tequila trainer, educated in classroom & on the job the job training sessions. Wrote the entire tequila program for at home studying, met with distributors to bring the best of the best products in our store & having excellent business development for wonderful specials & events.

High volume, fast paced environment. Standards, education, & representing the brand were not a question. They were a requirement. Our responsibilities included providing the best atmosphere, allergen knowledge, menu & tequila knowledge, having fun with the guest in a safe environment. Obtained 3 tequila certifications within 9 months of starting. Responsible for over $2K in sales per evening on average.