Lori Howlett
Braintree,MA
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Bartender/Server
Milton Hoosic Club
Canton, MA
08.2020 - Current
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Greeted guests with friendliness and professionalism.
- Greeted guests and took order
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Server
Precinct 10
Weymouth, Massachusetts
01.2017 - Current
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Bartender
Wahlburgers
South Bay, MA
12.2018 - 04.2024
- Poured wine, beer and cocktails for patrons.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Greeted customers and provided excellent customer service.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Server
Chili's Bar and Grill
Braintree, Massachusetts
07.2006 - 04.2019
- Responded efficiently to guest inquiries and complaints in a professional manner
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Bachelor of Computer Information Systems -
Compu College
Charlottetown, Canada06-2002
High School Diploma -
Souris Regional High School
Souris Canada07-1987
Skills
- Basic accounting
- Safe service compliance
- Bar restocking
- Bar equipment use
- Ordering bar supplies
Timeline
Bartender/Server
Milton Hoosic Club
08.2020 - Current
Bartender
Wahlburgers
12.2018 - 04.2024
Server
Precinct 10
01.2017 - Current
Server
Chili's Bar and Grill
07.2006 - 04.2019
Bachelor of Computer Information Systems -
Compu College
High School Diploma -
Souris Regional High School