Adept in mixology and hospitality, I elevated the customer experience at The Standard Restaurant & Lounge, enhancing repeat business through exceptional service and beverage expertise. Skilled in dining room management and a team player, I consistently resolved challenges, boosting satisfaction and sales.
Overview
9
9
years of professional experience
Work History
Bartender/Server
The Standard Restaurant & Lounge
Albany, NY
06.2018 - 01.2025
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Performed opening and closing duties including restocking supplies.
Processed payments accurately and efficiently with POS system.
Made friendly conversation with customers to provide enjoyable bar experience.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Greeted frequent visitors by name and explained new promotions.
Greeted guests with friendliness and professionalism.
Resolved customer complaints in a professional manner.
Effectively multitasked within fast-paced environment.
Server
Red Robin
Latham, NY
04.2016 - 01.2018
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Explained menu items, describing ingredients and cooking methods upon request.
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Delivered food orders promptly and courteously.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Stayed informed about daily specials, new menu items, promotions.
Monitored dining room for cleanliness and proper set-up at all times.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Bachelor of Arts - Psychology And Criminal Justice
SUNY College At Oswego
Oswego, NY
05-2019
Skills
Mixology
Bar restocking
Health codes compliance
Safe service compliance
Basic accounting
Beverage preparation
Hospitality and accommodation
Service-oriented mindset
Team player attitude
Sales expertise
Point of sale systems
Complex Problem-solving
Dining room management
Timeline
Bartender/Server
The Standard Restaurant & Lounge
06.2018 - 01.2025
Server
Red Robin
04.2016 - 01.2018
Bachelor of Arts - Psychology And Criminal Justice