Results-driven owner/operator with expertise in financial management, compliance oversight, and customer engagement. Proven track record in streamlining operations and establishing community partnerships to enhance brand visibility.
Overview
27
27
years of professional experience
2
2
Certifications
Work History
Owner/Operator/Rescue
Wags to Riches Pet Grooming Boutique
Wrightwood, CA
11.2005 - 10.2024
Managed daily operations and ensured smooth workflow across all departments.
Oversaw staff recruitment, training, and performance evaluations for team development.
Developed strategic marketing plans to enhance brand visibility and customer engagement.
Coordinated financial budgeting and forecasting to maintain profitability targets.
Established community partnerships to increase local outreach and support initiatives.
Streamlined operational processes to enhance efficiency and reduce overhead costs.
Maintained relationships with existing clients by providing superior customer service.
Managed daily operations of business, including hiring and training staff.
Ensured compliance with local, state, and federal regulations.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Developed strategic plans to increase profitability and efficiency.
Hosted special events to boost brand awareness and increase community engagement.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Managed daily operations of pet grooming services and boutique retail.
Owner/Operator/Rescue/Groomer
BOW WOW Grooming Boutique
Cypress, California
02.1998 - 09.2005
Managed day-to-day operations of a successful grooming boutique.
Supervised and trained staff in grooming techniques and customer service.
Ensured compliance with local, state, and federal regulations.
Oversaw budgeting and financial management.
Received incoming shipments and reviewed contents against purchase order for accuracy.
Provided professional grooming services for various dog breeds and sizes.
Promoted grooming services, packages and products to customers to increase store sales.
Adhered strictly to all local laws pertaining to animal care and handling while providing services.
Trained new staff members on proper grooming techniques, safety protocols, client relations.
Administered medications to animals.
Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Taught animals sit, stay and other basic commands.