Allison Gale
Guest Service/Communications
Aliso Viejo,CA
Summary
Friendly Bartender with expertise concocting cocktail drinks and alcoholic beverages. Familiar with numerous drinking-making techniques. Offering many years of experience in providing patrons with superior service.
Overview
6
6
years of professional experience
Work History
Bartender
The Ritz-Carlton Company LLC
Dana Point, CA
08.2017 - Current
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with patrons to offer friendly service and determine needs.
Marketing Coordinator
Cotti Foods
Rancho Santa Margarita, CA
10.2021 - 04.2022
- Oversaw business communications and coordinated event promotion to increase brand awareness.
- Leveraged email, print and social media campaign strategies to strengthen brand awareness with target consumers.
- Recommended product changes to enhance customer interest and maximize sales.
- Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients.
Education
Bachelor of Arts - Communications
California State University - Fullerton
Fullerton, CA05.2019
Skills
- Alcohol ordering
- Extensive spirits knowledge
- Suggestive selling
- Safe serving knowledge
- Proficient in mixology
- Anticipating guest needs
- Outstanding customer service
- Employee training
References
- Available on request.
Timeline
Marketing Coordinator
Cotti Foods
10.2021 - 04.2022
Bartender
The Ritz-Carlton Company LLC
08.2017 - Current
Bachelor of Arts - Communications
California State University - Fullerton
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