Allison Gantzer
Commerce City,CO
Summary
Adept at conflict resolution and multitasking, I spearheaded initiatives at Rausch Sturm LLP to pre-emptively address customer disputes, enhancing satisfaction. My background in fast-paced environments, from bartending to management, showcases my reliability and team collaboration skills, driving operational excellence and fostering positive customer experiences.
Overview
15
15
years of professional experience
Work History
Resolution Specialist
Rausch Sturm LLP
05.2020 - 09.2024
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Led team in adopting proactive approach to identify potential issues before escalation.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Assistant Manager
Emerald Triangle
01.2016 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bartender/Server
Shumer's Saloon
03.2013 - 04.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Waitress
Chili's Bar and Grill
02.2010 - 02.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Restaurant Hostess
Aliota's Bistro
10.2009 - 01.2010
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
High School Diploma -
Palmyra -Eagle High School
Palmyra, WI06-2009
Skills
- Attention to detail
- Multitasking
- Reliability
- Time management
- Team collaboration
- Conflict resolution skills
Timeline
Resolution Specialist
Rausch Sturm LLP
05.2020 - 09.2024
Assistant Manager
Emerald Triangle
01.2016 - 12.2020
Bartender/Server
Shumer's Saloon
03.2013 - 04.2014
Waitress
Chili's Bar and Grill
02.2010 - 02.2013
Restaurant Hostess
Aliota's Bistro
10.2009 - 01.2010
High School Diploma -
Palmyra -Eagle High School
Similar Profiles
ALANA MARTINEZALANA MARTINEZ
Compliance Analyst at Rausch SturmCompliance Analyst at Rausch Sturm
AUDREY C. RICHAUDREY C. RICH
Call Quality Specialist at Rausch Strum LLPCall Quality Specialist at Rausch Strum LLP
LILA MOHAMMADLILA MOHAMMAD
Student Affairs Assistant at Sturm College of LawStudent Affairs Assistant at Sturm College of Law