Wendy Forrester
Phoenix,Arizona
Summary
Customer-focused and dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational mission.
Overview
29
29
years of professional experience
Work History
Resolution Specialist
Yellow Inc (former YRC/formerly USF Holland)
02.2005 - 12.2023
- Provided complete customer service from answering phones and processing payments to working across departments to ensure issues being resolved were not repeated.
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- High volume data entry and billing.
- Provided weekly and monthly aging reports.
- Nightly billing as well as manifesting/closing out of loads onto trailers at terminal prior to moving to corporate office.
Administrative Assistant Parks and Recreation
City Of East Grand Rapids
01.2003 - 02.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed customer registration for classes and events.
- Assisted supervisors with classes and events.
Office Manager
Community Counseling And Personal Growth Ministry
01.2000 - 01.2002
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Ensured HIPAA compliance with client and employee PHI.
- Assisted in the recruitment process, conducting interviews and onboarding new employees.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted Executive Director with fund raising, creating print materials, mailings and event planning.
- Organized and managed fundraising events.
Chemistry and Microbiology Technician
Amway Corporation
08.1994 - 01.2000
- Participated in audits by regulatory agencies, demonstrating compliance with all applicable rules and regulations governing laboratory operations.
- Provided training and mentorship to new technicians, contributing to their professional growth and the overall success of the team.
- Maintained a clean and organized work environment, adhering to best practices for laboratory safety and hygiene.
- Enhanced laboratory efficiency by streamlining sample processing and data management procedures.
- Expanded knowledge base through active participation in professional development opportunities, including workshops, conferences, and trainings.
- Collaborated with cross-functional teams to deliver timely and accurate results for various projects within the organization.
- Conducted literature reviews to stay current on latest advancements in microbiology techniques and technologies.
- Assisted in troubleshooting issues with lab equipment, ensuring minimal downtime and consistent performance.
- Optimized lab processes through regular review of protocols, identifying areas for improvement and implementing necessary changes.
- Efficiently managed inventory of supplies and reagents, ensuring adequate stock levels while minimizing waste.
- Assisted in the evaluation of new laboratory equipment, providing feedback on performance and recommendations for purchase.
- Recorded, analyzed, and interpreted data.
- Coordinated safe disposal of unwanted chemicals and cleaning apparatus.
- Tested chemical products to monitor reactions for quality assurance purposes.
Education
No Degree -
Grand Rapids Community College
Grand Rapids, MINo Degree -
Grand Valley State University
Allendale, MIHigh School Diploma -
Sylvan Hills High School
Sherwood, AR06.1986
Skills
- De-Escalation Techniques
- Active Listening
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Organizational Skills
- Effective Communication
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
- Decision-Making
- Task Prioritization
Timeline
Resolution Specialist
Yellow Inc (former YRC/formerly USF Holland)
02.2005 - 12.2023
Administrative Assistant Parks and Recreation
City Of East Grand Rapids
01.2003 - 02.2005
Office Manager
Community Counseling And Personal Growth Ministry
01.2000 - 01.2002
Chemistry and Microbiology Technician
Amway Corporation
08.1994 - 01.2000
No Degree -
Grand Rapids Community College
No Degree -
Grand Valley State University
High School Diploma -
Sylvan Hills High School
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