Debra Clarfield
Lake Worth,FL
Summary
Dedicated professional with 15 years of experience in the legal field. Constantly noted for strong client communications skills and outstanding customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Resolution Specialist
Tromberg, Miller, Morris & Partners, PLLC
Deerfield Beach, FL
10.2024 - Current
- Resolved client disputes by analyzing case details and applying legal knowledge.
- Facilitated communication between clients and attorneys to ensure understanding of resolutions.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Implemented tracking system for resolution follow-ups, ensuring no consumer query was left unanswered.
Client Relations Specialist
Tromberg, Miller, Morris & Partners, PLLC
Boca Raton, FL
05.2022 - 10.2024
- Cultivated strong client relationships through effective communication and personalized service.
- Managed client inquiries and resolved issues promptly, enhancing satisfaction and retention.
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
- Assessed client feedback data to identify trends and opportunities for continuous improvement efforts across the organization.
- Cultivated a positive working environment within the Client Relations team, fostering collaboration among colleagues in pursuit of common goals.
Sales Associate
US Standard Products
09.2019 - 05.2022
- Conduct sales calls to businesses and consumers.
- Answer inbound call inquiries.
- Explain technical product descriptions via phone, relay a breakdown of prices and answer all caller inquiries.
Foreclosure Sales Manager
McCabe, Weisberg & Conway, LLC
West Palm Beach, FL
08.2018 - 05.2019
- Direct and manage employees within the Foreclosure Sales Department.
- Set performance goals and deadlines to meet client expectations.
- Organize workflow and ensure that employees understand their duties and delegated tasks.
- Compose and revise legal documents for attorneys, including letters, legal notices, and court pleadings.
- Act as liaison between clients and attorneys.
- Ensure legal documents are processed and handled in a timely and efficient manner in order to comply with appropriate regulations and deadlines.
- File all documents through a web database for all office clients.
Client Communications Liaison
CLARFIELD, OKON & SALOMONE, P.L.
West Palm Beach, FL
08.2017 - 08.2018
- Responsible for maintaining positive communication with all clients.
- Coordinated responses for scorecard rebuttals. Identified causes and cures and maintained logging and tracking of same.
- Drafted and distributed client meeting agenda’s.
- Attended client teleconferences and ensured tracking of all items discussed.
- Maintained client requests and inquiries by logging and tracking to confirm timely and thorough responses.
Foreclosure Sales Manager
CLARFIELD, OKON & SALOMONE, P.L.
West Palm Beach, FL
04.2010 - 08.2017
- Supervision and management of the Foreclosure Sales Department which included the responsibility of ensuring all requirements were met in order to move forward at auction in relation to a foreclosure sale.
- Managed a group of 13 staff members.
- Prepared, edited, and proofed legal documents in a professional manner.
- Managed calendars and scheduled sales, conferences, and hearings.
- Contacted clients, borrowers, attorneys, and courts to ensure for daily status updates.
- Answered high volume inquiries and e-mail responses.
- Trained and mentored interns and new hires.
- Reviewed, organized, and summarized records for clients using software such as Excel, Adobe, Perfect Practice, and Time Matters among others.
Education
Bachelor of Arts - Sociology
University of South Florida
Tampa, FLSkills
- Detail-oriented
- Client relations
- Excellent communication abilities
- Conflict resolution skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Task prioritization
- Dispute management
Certification
- Becoming an Emotionally Intelligent leader - 2018-10-04
- Leadership Insights on Mindfulness - 2018-10-27
- The Mindful Leader - 2018-10-27
- Accountable Leadership - 2018-11-23
- The Agile Leader - 2019-01-26
Timeline
Resolution Specialist
Tromberg, Miller, Morris & Partners, PLLC
10.2024 - Current
Client Relations Specialist
Tromberg, Miller, Morris & Partners, PLLC
05.2022 - 10.2024
Sales Associate
US Standard Products
09.2019 - 05.2022
Foreclosure Sales Manager
McCabe, Weisberg & Conway, LLC
08.2018 - 05.2019
Client Communications Liaison
CLARFIELD, OKON & SALOMONE, P.L.
08.2017 - 08.2018
Foreclosure Sales Manager
CLARFIELD, OKON & SALOMONE, P.L.
04.2010 - 08.2017
Bachelor of Arts - Sociology
University of South Florida