Allison Gates
Port St. Lucie,FL
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Martin County Growth Management
05.2024 - Current
- Relieves supervisor of administrative details by advising employees and the public on policy, procedures, rules and regulations and explaining, interpreting, and enforcing it.
- Prepares special reports; assembling budget data; and serves as liaison with County departments and divisions, professional groups, individuals and the public regarding matters pertaining to programs or operations of the division or office.
- Improves document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Establishes and maintains a comprehensive filing system, data entry, and other clerical tasks.
- Researches files and legal and technical documents to obtain selective data relevant to a specific question or problem.
- Reviews source materials for articles, manuals, confidential findings or speeches and assists supervisor in preparing material or legal package in final form.
- Receives incoming telephone calls and visitors; ascertains the identity of the caller and nature of the call and personally handles the matter, refers caller to proper personnel or arranges an appointment with supervisor.
- Types correspondence, minutes, forms, reports, presentations, agendas, news releases, budget transfers, tables, graphs, newspaper ads and confidential, legal, technical and/or statistical material from copy, rough draft, verbal instructions, dictation, transcribing machine or own knowledge.
- Ensures security of legal and confidential documents.
Benefits and Eligibility Representative A/B (Ongoing/ Over 65 Unit)
Massachusetts Executive Department of Health and Human Services: MassHealth
12.2022 - 05.2024
- Assist members through the benefit enrollment process in person, via phone, and video conferences
- Provide exceptional customer service to all individuals that interact with MassHealth, including members, attorneys, certified application counselors, authorized representatives, nursing homes, hospitals, and other third-party agencies
- Maintain a professional and calm demeanor in stressful situations while actively employing various diffusion techniques
- Process applications and respond to all inquiries in an efficient and timely manner
- Evaluate members’ demographic and financial information, including life insurance, bank accounts, trusts, vehicles, annuities, real estate, rental income, working and retirement income, securities, prepaid burial plans, etc. to ensure accuracy and completeness
- Interpret information to determine whether income and/or assets are countable or non-countable
- Perform initial and ongoing eligibility determinations and ensure compliance with all state regulations
- Maintain knowledge and understanding of current and new state regulations and policies
- Represent MassHealth in appeal hearings by preparing and delivering explanations of eligibility decisions in collaboration with designated attorneys
- Process Guardianship paperwork from Probate Courts and calculate fees that are deducted from Long-Term Care Member’s Patent Paid Amounts
- Collaborate with leadership and colleagues in various units to ensure completion of agency wide projects and tasks
- Provide continued support to members and maintain cases for both Community and Long-Term Care benefits
- Train new hires, such as modeling and shadowing, answering questions, and explaining processes of the position, as well as other responsibilities as needed.
Case Specialist I
Massachusetts Trial Court: Hampden Probate and Family Court
12.2020 - 12.2022
- Assist attorneys, litigants, law enforcement personnel, and the general public in obtaining information and filing paperwork for various case types, including, but not limited to: Child Support, Paternity, Custody, and Divorces
- Process emergency filings and initiate interactions between Assistant Judicial Case Managers and filing parties, both attorneys and Pro Se parties; as well as, handle the rest of the processing duties after the AJCMs have finished their responsibilities with the parties
- Work with court users both in person and virtually to determine their business with the court to effectively address questions, concerns, filing needs, and all other requests
- Cross-reference new pleadings in order to match them up with existing cases and determine which documents are correct for parties to file
- Initiate Department of Revenue cases that are both mailed in and E-Filed
- Additionally, organize all paperwork for Case Conferencing and track the progress of cases to make sure all necessary documents and filings are being submitted by DOR
- Cashiering: including, checks/money orders, cash handling, credit card transactions, and entering interest into the MassCourts system
- Docketing, reviewing, and organizing to maintain up-to-date court files
- Create certified and absolute copies of judgments for various uses, including DOR docket checks and at the request of other parties
- Track, organize, and maintain stock of fillable court paperwork
- Determine eligibility for benefits, such as fee waivers, and Child's Law Project Attorneys
- Obtain all necessary information to update Birth Certificates and process the proper forms to send to Department of Vital Records in Boston, MA for the amendments
- Develop and maintain filing systems to keep track of birth certificate amendments and Paternity cases
- Create and implement training process for amendment of birth records.
File Administrator
The Law Offices of Mark E. Salomone
05.2020 - 12.2020
- Communicate with clients, file administrators, client administrators, and attorneys through phone calls, emails, letters, and face-to-face meetings to maintain the most up-to-date information on files
- Request and follow up on medical records, bills, health liens, benefits information, and lost wage information from medical facilities, insurance companies, and clients’ employers
- Follow up with medical providers and insurance companies to ensure that clients’ bills are getting processed and paid by the correct insurance companies
- Organize, redact, and file all paperwork in client files, following all filing procedures
- Maintain a case load of twenty to thirty files to start, which increases to eighty to one hundred files
- Put together medical packages to be negotiated upon by insurance companies and attorneys to get clients’ settlements on their claims
- Ensure all information in client files is sufficient for the files to go to litigation if needed
- Determine eligibility for services offered at the Law Office through interviewing clients to find out their needs and other details
- Organize and schedule appointments and meetings with clients for myself, supervisors, and attorneys.
Transportation Security Officer
Department of Homeland Security: Transportation Security Administration at Bradley International Airport
10.2019 - 05.2020
- Screen over 1,000 passengers per day by verifying ID's and boarding passes.
- Advise passengers what to divest at x-ray machine from their person and property before they move on to further screening
- Operate walk-through metal detector for various traveling passengers
- Maintain control over exit lane to prevent all unauthorized entry
- Handle Sensitive Security Information and follow all procedures associated with its use, storage, and disposal.
Front Desk Receptionist
Eyesight and Surgery Associates
03.2018 - 10.2019
- Schedule appointments for patients both in person and over the phone
- Check patients in and out for their appointments
- Verify and run patients' insurance and collect copays and other payments
- Utilize multiple computer programs simultaneously
- Maintain accurate and thorough patient records
- Compliance with all confidentiality laws
- Determine eligibility for services through review of insurance programs and benefits
- Create and distribute documents, templates, and letters for both internal and external use
- Lead a large health insurance related project, including creating procedures, delegating tasks to other colleagues, tracking progress, and reporting developments to upper management.
Receptionist
Spruce Salon
05.2014 - 10.2014
- Maintain the front desk and reception area in a neat and organized fashion
- Assist customers in person and over the phone
- Restock inventory and enter corresponding information into the system
- Effectively manage a multi-line phone system.
Lands’ End Sales Associate
Lands’ End at Sears, Roebuck & Co
08.2012 - 06.2018
- Greet and politely assist customers in person and via telephone
- Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Organize store merchandise racks by size, style and color to promote a visually appealing environment
- Operate a Point-of-Sale system to itemize and complete an average of 30-40 customer purchases per day
- Set up and explain new membership contracts
- Utilize various computer programs to track data and input information
- Money handling
- Track sales and monitor monetary goals
- Analyze sales data and make suggestions on how to improve performance
- Interpret statistics and transcribe the information into key points to send to corporate.
Second Grade Practicum
Patrick E. Bowe School
09.2017 - 11.2017
- Demonstrate ability to teach in a multicultural second grade class of 23 students
- Plan and implement lessons in whole group and small group settings
- Create a safe and welcoming classroom environment where students feel comfortable
- Scaffold lessons around students’ ability levels while maintaining high expectations for all students
- Lead teacher for two full, consecutive weeks, as well as when the cooperating teacher is absent
- Make copies and organize paperwork for both the teacher and students.
Kindergarten Practicum
Patrick E. Bowe School
11.2017 - 12.2017
- Create and implement new ELA center activities
- Facilitate small group rotations
- Teach both whole group and small group lessons
- Introduce the Art Center to students and implement my own lesson using its resources.
Education
Bachelor of Science - Early Childhood Education
Westfield State University
Westfield, MA12.2017
Bachelor of Arts - Liberal Studies – Psychology Concentration
Westfield State University
Westfield, MA12.2017
Associate of Arts - Liberal Arts
Holyoke Community College
Holyoke, MA12.2015
Skills
- Microsoft Office Advanced
- Quick Learner
- Photographic Memory
- Detail Oriented
- Confidentiality
- Multi-Tasking
- Self-Motivated
- Extensive Customer Service
- Leadership
- Relationship Building
- Calm Under Pressure
- Collaborative
- Communication
- Investigative/Analytical
Timeline
Administrative Assistant
Martin County Growth Management
05.2024 - Current
Benefits and Eligibility Representative A/B (Ongoing/ Over 65 Unit)
Massachusetts Executive Department of Health and Human Services: MassHealth
12.2022 - 05.2024
Case Specialist I
Massachusetts Trial Court: Hampden Probate and Family Court
12.2020 - 12.2022
File Administrator
The Law Offices of Mark E. Salomone
05.2020 - 12.2020
Transportation Security Officer
Department of Homeland Security: Transportation Security Administration at Bradley International Airport
10.2019 - 05.2020
Front Desk Receptionist
Eyesight and Surgery Associates
03.2018 - 10.2019
Kindergarten Practicum
Patrick E. Bowe School
11.2017 - 12.2017
Second Grade Practicum
Patrick E. Bowe School
09.2017 - 11.2017
Receptionist
Spruce Salon
05.2014 - 10.2014
Lands’ End Sales Associate
Lands’ End at Sears, Roebuck & Co
08.2012 - 06.2018
Bachelor of Science - Early Childhood Education
Westfield State University
Bachelor of Arts - Liberal Studies – Psychology Concentration
Westfield State University
Associate of Arts - Liberal Arts
Holyoke Community College
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