Allison Geronime
Annandale,VA
Summary
Communications student with experience in schedule management, team leadership, and customer service. Skilled in coordinating staff coverage, resolving conflicts, and keeping participants safe during climbing and camp programs.
Overview
2
2
years of professional experience
Work History
Adventure Wall Scheduling Manager
James Madison University Recreation
Harrisonburg, VA
08.2026 - Current
- Managed scheduling conflicts by assessing staff availability and adhering to recreation policies. by applying recreation policies.
- Communicated schedule updates to ensure staff awareness and preparedness.
- Maintained staff focus and task completion during shifts.
- Entered shifts into the When2Work scheduling software.
Front Desk
Sportrock Climbing Centers
Alexandria, Virginia
04.2026 - 08.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs and provided tailored solutions to enhance the service experience.
- Completed day-to-day duties accurately and efficiently.
- Proposed and implemented ideas that improved team collaboration and service delivery.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
Summer Camp Counselor
Sportrock Climbing Centers
Alexandria, Virginia
06.2024 - 08.2026
- Supervising campers during climbing activities and outdoor programs to ensure safety and engagement.
- Enforced safety rules across climbing walls, ropes, and camp spaces.
- Checked campers' gear fit for safety and comfort before climbing activities, and supported equipment setup before camp sessions.
- Led instruction on climbing basics, harness use, and wall etiquette.
- Monitored camper behavior and redirected unsafe actions calmly.
- Assisted with emergency response and basic first aid needs.
- Resolved conflicts between campers through effective communication to promote a positive camp environment.
Adventure Instruction Manager
James Madison University Recreation
Harrisonburg, Virginia
08.2025 - 12.2025
- Instructed learn-to-lead-climb class, guiding participants in advanced climbing techniques and safety practices
- Developed curriculum for learn-to-climb, learn-to-belay-and-climb, and learn-to-boulder clinics to enhance participant skills and knowledge
- Coordinated scheduling of wall staff to ensure optimal coverage and support for climbing clinics
- Documented incidents, attendance, and operational needs for program
Education
Bachelor of Arts - Communications
James Madison University
Harrisonburg, VA05-2027
Skills
- Scheduling software
- Schedule management
- Customer service
- Customer relations
- Conflict resolution
- Team leadership
- Time management
- Staff training
Timeline
Adventure Wall Scheduling Manager
James Madison University Recreation
08.2026 - Current
Front Desk
Sportrock Climbing Centers
04.2026 - 08.2026
Adventure Instruction Manager
James Madison University Recreation
08.2025 - 12.2025
Summer Camp Counselor
Sportrock Climbing Centers
06.2024 - 08.2026
Bachelor of Arts - Communications
James Madison University