Allison Baty
Rainbow City,AL
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager
AT&T
07.2021 - Current
- Work alongside technicians assisting customers with fiber optic installation and account registration
- Creating a full solution with AT&T products to better the customers experience
- Participate in weekly team meetings to discuss sales strategies and goals for upcoming week
- Manage assigned sales territory to achieve and exceed sales goals and account acquisition objectives
- Identify meaningful KPIs and metrics to drive business imperatives
- Applied excellent communication and negotiation skills daily to overcome and redirect customer objections.
Store Manager
Live Mobile
05.2019 - 08.2021
- Assisted customers in selecting mobile devices and plans based on their needs
- Hired trained, and supervised employees while promoting positive work environment
- Oversaw cash handling procedures, including register reconciliation at end of each shift
- Performed routine maintenance on demo units to ensure proper functioning during demonstrations
- Conducted daily inventory checks to ensure adequate stock levels
- Managed store displays, signage, and promotional materials for optimal presentation.
NREMT-B
Marshall Medical Center
01.2018 - 05.2019
- Assessed patient constantly on route to emergency facility and administered additional care
- Helped lift and carry patient from the ambulance into receiving medical facility
- Implemented infection control measures such as proper hand hygiene techniques and use of personal protective equipment PPE while providing patient care
- Evaluated scenes and implemented life-saving measures based on medical assessments.
Workforce Manager
Surge Staffing
08.2017 - 05.2018
- Maintain records and compile reports concerning personnel-related data such as hires, performance reports, and disciplinary action
- Serve as a link between Surge Staffing, our employees, and the client by handling questions and helping resolve work-related problems
- Conducted regular performance reviews for staff members, providing feedback on strengths and areas for improvement.
Wireless Associate
Wal-Mart
05.2013 - 08.2017
- Taking care of customers on the sales floor and at the register
- Activating both prepaid and postpaid cell phone plans such as Verizon and AT&T
- Keeping up with daily compliance and bookkeeping records.
Education
EMT-Basic
Blount EMS
09.2018
Computer Science -
Snead State Community College
Boaz, AL05.2013
GED -
Gadsden State Community College
Gadsden, AL11.2010
Skills
- Data Analytics
- CRM Software
- Schedule Management
- Customer Needs Assessment
- Goal-Oriented
- Organizational skills
- Effective communication
- Time management
- Payroll Processing
- Goals and performance
- Client Relations
Certification
- CPR/AED, 06/01/20
- Driver's license
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Looking to relocate to GA.
Timeline
Account Manager
AT&T
07.2021 - Current
Store Manager
Live Mobile
05.2019 - 08.2021
NREMT-B
Marshall Medical Center
01.2018 - 05.2019
Workforce Manager
Surge Staffing
08.2017 - 05.2018
Wireless Associate
Wal-Mart
05.2013 - 08.2017
EMT-Basic
Blount EMS
Computer Science -
Snead State Community College
GED -
Gadsden State Community College