Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Allison Greenwood

Dowagiac,MI

Summary

Dynamic Senior Accounts Payable Specialist with Whirlpool Corporation, recognized for enhancing cash flow management and vendor relationships. Expert in invoice processing and problem resolution, I streamlined processes, achieving operational efficiency. Proven ability to train teams and support audits, ensuring accuracy and compliance in financial operations.

Overview

13
13
years of professional experience

Work History

Senior Accounts Payable Specialist

Whirlpool Corporation World Headquarters
08.2016 - 05.2025
  • Improved cash flow management for the company by effectively monitoring and managing outstanding payables.
  • Enhanced vendor relationships through timely communication and effective resolution of discrepancies in billing statements.
  • Trained junior staff members on accounts payable best practices, fostering a cohesive and knowledgeable team environment.
  • Managed a high volume of invoices, ensuring accurate coding and prompt approval from relevant departments.
  • Provided accounts payable expertise to managers and staff members.
  • Collaborated with procurement team to ensure accuracy in purchase orders, contracts, and pricing agreements with vendors.
  • Conducted thorough analysis of aged payables reports to identify potential issues and recommend corrective actions to management.
  • Provided support during audits, reconciling financial statements and supplying necessary documentation for review.
  • Streamlined accounts payable processes by implementing automated invoice processing and payment systems.
  • Resolved complex payment issues through diligent research, clear communication with stakeholders, and timely escalation when needed.
  • Communicated with vendors to resolve discrepancies impeding payments.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Presented audit findings to accounting manager after reviewing results and paperwork.

Cash Application Specialist

Whirlpool Corporation World Headquarters
02.2014 - 08.2016
  • Achieved consistent customer satisfaction through proactive communication and problem resolution.
  • Assisted with month-end close procedures, including account reconciliations and variance analysis reporting.
  • Supported credit control efforts by accurately applying payments against outstanding invoices, reducing delinquency rates.
  • Maintained thorough documentation of all cash applications, ensuring a clear audit trail for financial review purposes.
  • Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
  • Promoted a positive work environment by collaborating with colleagues and sharing knowledge on best practices in cash application processes.
  • Worked in paperless environment to accomplish assignments electronically.
  • Collaborated with cross-functional teams to ensure accurate and timely cash application processing.
  • Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.

Customer Master Specialist

Whirlpool Corporation World Headquarters
03.2012 - 02.2014
  • Recognized for the ability to quickly adapt to changing policies, procedures, or customer needs, ensuring seamless service delivery during times of transition.
  • Utilized advanced knowledge of CRM systems to effectively manage large volumes of client data while ensuring strict adherence to privacy regulations.
  • Proactively identified opportunities for process improvements, leading multiple initiatives that resulted in increased operational efficiency within the department.
  • Enhanced customer satisfaction by efficiently managing and resolving complex issues related to customer accounts.
  • Reduced response times for escalated cases by working closely with other departments to find timely resolutions for customers'' needs.
  • Streamlined the process for updating customer records, resulting in improved data accuracy and reduced processing time.

Education

Bachelor of Arts - Criminal Justice

Western Michigan University
Kalamazoo, MI
05-1997

Associate of Arts - Business Administration

Kalamazoo Valley Community College
Kalamazoo, MI
05-1994

Skills

  • Invoice processing
  • Workflow coordination
  • Audit support
  • Vendor relationship management
  • Foreign currency transactions
  • Backing up accounts receivable
  • Cross-trained in AR
  • Accounts payable processes
  • Problem resolution
  • Account reconciliation
  • Statement reconciliation

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 1000+ in the development of Kitchen Aid Global LLC.

Timeline

Senior Accounts Payable Specialist

Whirlpool Corporation World Headquarters
08.2016 - 05.2025

Cash Application Specialist

Whirlpool Corporation World Headquarters
02.2014 - 08.2016

Customer Master Specialist

Whirlpool Corporation World Headquarters
03.2012 - 02.2014

Bachelor of Arts - Criminal Justice

Western Michigan University

Associate of Arts - Business Administration

Kalamazoo Valley Community College

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Allison Greenwood