Allison Grosenbaugh
Lancaster
Summary
Dedicated and experienced Licensed Esthetician with a strong background in advanced skincare treatments, waxing, and staff training. Skilled in delivering comprehensive training programs that foster technical proficiency and a deep understanding of industry standards. Proven ability to mentor and inspire trainees, ensuring they are equipped with the skills to provide exceptional client care while maintaining high levels of professionalism and sanitation. Expertise in educating on a wide range of esthetic techniques, including waxing, facials, and skincare routines. Committed to upholding the highest standards in the industry and ensuring compliance with NYS regulations. Seeking to apply my passion for mentorship and extensive experience to foster and develop future estheticians.
Overview
5
5
years of professional experience
Work History
Owner and Esthetician
Keppe Skin Co.
03.2023 - Current
- Cultivate and maintain strong client relationships through exceptional service, personalized care, and proactive issue resolution.
- Educate clients on their skin’s unique needs and address their concerns with tailored skincare solutions to enhance satisfaction and loyalty.
- Develop programs and standard operating procedures fostering client retention and referrals that have grown the business to 10k+ in sales per month.
- Maintain regulatory compliance by staying up-to-date with industry changes and NYS laws, and implementing required policies and procedures as necessary.
Manager and Esthetician
The Village Browery
08.2020 - 02.2023
- Trained employees in soft/hard wax technique, brow shaping, brazilian waxing, signature facial treatments, dermaplaning, sales techniques, phone etiquette, and customer service skills.
- Fostered a positive, collaborative culture with employees while leading daily operations, setting performance goals, and providing mentorship to drive team effectiveness, improve morale, and ensure high-quality service delivery.
- Improved customer satisfaction through enhanced service protocols, addressing concerns promptly, and adapting product offerings based on market research.
- Educated staff and ownership on current regulatory requirements, ensuring compliance with NYS law and strict sanitation standards to maintain client satisfaction and safety.
- Established long-term client relationships by consistently delivering exceptional results and fostering loyalty through personalized care and follow-up.
Education
Certificate - Esthetics
The Salon Professional Academy
Tonawanda, NY05-2019
Communication
University of Colorado - Boulder
01.2012
Skills
- Business Operations
- Client Relationship Development
- Sales
- Employee Training
- Customer Service
- Conflict resolution
Timeline
Owner and Esthetician
Keppe Skin Co.
03.2023 - Current
Manager and Esthetician
The Village Browery
08.2020 - 02.2023
Communication
University of Colorado - Boulder
Certificate - Esthetics
The Salon Professional Academy
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