Kristine Ronquillo
Matthews,NC
Summary
High-achieving Manager/tech adept at developing and implementing innovative, successful business plans. Business-savvy and resourceful decision maker. Seasoned executive with a talent for strategically increasing profits and expanding business operations. Dedicated Front Desk/Manager specializing in signature techniques and special applications. Talent for satisfying all types of clients with knowledgeable and friendly service. Experienced Nail tech/ Manager with over 15 years of experience in Salon Industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Salon Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Licensed Nail Technician/Esthetician
Self Employed / Ziba Luxury Salon Spa
Charlotte, NC
03.2017 - Current
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Completed consultations with spa guests to determine nail care needs.
- Communicated effectively with management concerning important customer issues.
- Cleaned and sanitized tools and equipment before each client.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Certified Nail Technician/Full Specialist
Self-employeed
Tampa, FL
09.1999 - 12.2016
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Front Desk Receptionist
Days INN
Tampa, FL
10.1999 - 03.2000
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Maintained transaction security by verifying payment cards against identification.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Explained details regarding property to acclimate patrons to resort environment.
Front Desk Receptionist
Comfort Inn & Suites
Charlotte, NC
06.1999 - 10.1999
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Maintained transaction security by verifying payment cards against identification.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
Money Room Clerk/
Seminole Indian Casino {Hard Rock}
Tampa, FL
01.1997 - 07.1998
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Sorted and counted coin and currency to make change for associates.
- Set up, tested and balanced registers for front-end employees.
- Verified totals, checked store transfers and assisted with price changes.
- Maintained, organized and stocked teller window areas.
Assistant Manager
Mc Donalds
Brandon, FL
02.1996 - 04.1997
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Job trainer
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
No Degree - Medical Billing And Coding
Pinnacle Career Institute
Kansas City, MOBachelor of Arts - Liberal Arts Major in Journalism/Advertising
Centro Escolar University
Manila, Philippines06.1995
Skills
- Improvement Plans
- Client Service Records
- Customer Inquiries
- Operational Efficiency
- Product Promotion
- Industry Standards
- Supply Maintenance
- Tool Sanitization
- Sanitation Procedures
- Maintaining Clean Work Areas
- Administrative Support
- Standards Compliance
- POS Inventory System Operation
- Guest Check-In
- Safety Inspections
- Client Relationships
- Industry Trends
- Communications Strategies
- Cash Register Operations
- Business Operations
- Effective Customer Communication
- Personnel Scheduling
- Front Desk Management
- Policies and Procedures Implementation
- Salon Services Explanation
Timeline
Licensed Nail Technician/Esthetician
Self Employed / Ziba Luxury Salon Spa
03.2017 - Current
Front Desk Receptionist
Days INN
10.1999 - 03.2000
Certified Nail Technician/Full Specialist
Self-employeed
09.1999 - 12.2016
Front Desk Receptionist
Comfort Inn & Suites
06.1999 - 10.1999
Money Room Clerk/
Seminole Indian Casino {Hard Rock}
01.1997 - 07.1998
Assistant Manager
Mc Donalds
02.1996 - 04.1997
No Degree - Medical Billing And Coding
Pinnacle Career Institute
Bachelor of Arts - Liberal Arts Major in Journalism/Advertising
Centro Escolar University
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