Bethany Adams
Rock Hill,SC
Summary
Results-oriented Salon and Retail Manager adept at hiring, developing and leading strong teams. Trend-savvy and fashion-forward with passion for mastering emerging trends to meet client needs. Professional and knowledgeable about budgeting, inventory controls and compliance standards. Hardworking and quick learning professional with excellent administrative and business management abilities. Over 5 years of experience in field.
Overview
6
6
years of professional experience
Work History
Salon Manager
Ziba Luxury Salon & Spa
04.2022 - Current
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Evaluated employee performance through close observation and performance rubrics.
- Delegated workplace responsibility to appropriate staff.
Studio Manager
Deka Lash
07.2019 - 02.2021
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Organized and maintained client databases for accurate communication information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Stylist
Ulta Beauty
10.2017 - 05.2018
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Educated customers on products to maximize benefits.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Distributed business cards outside of salon to generate new business.
Education
High School Diploma -
Northside High School
Jacksonville, NCNo Degree - Cosmetology
Paul Mitchell The School - Temecula
Temecula, CASkills
- Problem-Solving Skills
- Corrective Actions
- Employee Retention
- Pricing Structures
- Customer Service
- Cleanliness and Sanitation
- Time Management
- Inventory Control
- Day-to-Day Operations
- Business Strategy Development
- Microsoft Office
- Vendor Relations
- Employee Development
- Business Development
- Project Management
- Salon Retail Sales
Timeline
Salon Manager
Ziba Luxury Salon & Spa
04.2022 - Current
Studio Manager
Deka Lash
07.2019 - 02.2021
Stylist
Ulta Beauty
10.2017 - 05.2018
High School Diploma -
Northside High School
No Degree - Cosmetology
Paul Mitchell The School - Temecula
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