Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Henderson

Temple Hills,MD

Summary

Professional with solid experience in support roles, equipped to enhance operational efficiency and customer satisfaction. Skilled in troubleshooting, problem-solving, and providing exceptional service. Strong team player with focus on collaboration, adaptability, and achieving high-quality results. Known for reliability and effective communication in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Support Associate Level II

Allied Government Solutions, Inc
07.2023 - Current
  • Interface with Passport Applicants at Agency/Center information and will-call counters. At the information station, ensure appointment is scheduled; review Passport application, photograph, identification and supporting documentation for completeness prior to adjudication. Ensure the application and documents complies with passport requirements, photograph meets passport standards, and customer is provided fee information. Copy customer identification. At the will call station, distribute passports to the correct application, comparing customer to passport image or accepting proper documents and identification for third party pick up.
  • Assist in training lower-level Support Associates in essential job functions, helping to constantly improve the training processes and procedures.
  • Operate various equipment for high speed scanning, image review, book print, quality control, mail out and metering mail
  • Review passport product against data system information for completeness and accuracy constantly applying laws, regulations and procedures pertaining to the issuance of U.S. Passport
  • Use TDIS and determine quality and correctness of prepared Passports, maintain issued applications in an orderly and traceable fashion, ensure Passport chips are activated, accurately scan images into DOS data systems
  • Return applicant's personal documentation

Brand Associate

Old Navy
10.2018 - 09.2023
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.
  • Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
  • Communicated product information with confidence and educated consumers about company.
  • Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
  • Maintained the store floor standards and restocking items promptly to ensure the optimal customer experience.
  • Complied with all company-defined policies and procedures.

Food Safety Specialist

Wegmans Food Markets Inc
06.2022 - 08.2023


  • Collaborated with public health officials to address food safety concerns, ensuring timely resolution of issues.
  • Supported the Food Safety Coordinator and store operations teams to train employees on properly executing food safety and quality assurance initiatives and to help reduce risk factors for both employees and customers.
  • Monitored employee performance and provided constructive feedback, promoting a culture of continuous improvement within the organization.
  • Created implement and facilitate training, establish and enhance best practices for compliance with food safety initiative.
  • Measured results and take corrective action to address Corporate Food Safety Assessments concerns; communicate and champion necessary change to enhance food safety.

Data Entry Specialist

Tekpro
03.2012 - 01.2022
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
  • Read and analyze government and other associated agency intelligence reports of varying degrees and complexity making objective judgements according to a complex and variable set of guidelines.
  • Compared source documents (electronic and hard copy documents) with database for presence indicated person, business, organizations and vessel information.
  • Identified duplicate records and forwards them to government agency for merger or delection.
  • Performed online creations of new records for individuals currently not identified database.
  • Performed online modifications or records to update and to correct errors in previously entered data.
  • Observed, receiving and otherwise obtaining information from all relevant sources.
  • Established and maintained personally challenged achievement goals and exerting effort toward mastering tasks.

Education

No Degree - Business Administration

Montgomery College
Takoma Park, MD

Certificate of Technical Studies - Medical Assisting

Everest Institute
8757 Georgia Ave
10-2006

High School Diploma -

Woodrow Wilson SHS
3950 Chesapeake St NW
06-1997

Skills

  • Call center experience
  • Documentation skills
  • Sales expertise
  • Retail store support
  • Order documentation
  • Process transactions
  • Refunds processing
  • Inventory control
  • Packaging
  • Pricing
  • Typing
  • Data Entry
  • Administrative Experience

Timeline

Support Associate Level II

Allied Government Solutions, Inc
07.2023 - Current

Food Safety Specialist

Wegmans Food Markets Inc
06.2022 - 08.2023

Brand Associate

Old Navy
10.2018 - 09.2023

Data Entry Specialist

Tekpro
03.2012 - 01.2022

No Degree - Business Administration

Montgomery College

Certificate of Technical Studies - Medical Assisting

Everest Institute

High School Diploma -

Woodrow Wilson SHS

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Allison Henderson