Allison Hendrickson
Hibbing,MN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented.
Overview
11
11
years of professional experience
Work History
Customer Service Rep/Call Center Manager
New Partners Teleservices
St.Cloud , Minnesota
05.2014 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with relevant laws, regulations and policies related to customer service operations.
- Assisted in hiring new personnel when needed as well as provided ongoing training and development initiatives.
- Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
High School Diploma -
Roosevelt High School
Minneapolis, MN05-1998
Skills
- Conflict resolution
- Communication skills
- Positive and professional
- Coaching techniques
- Documentation accuracy
- Call center procedures
- Outbound calling
Timeline
Customer Service Rep/Call Center Manager
New Partners Teleservices
05.2014 - Current
High School Diploma -
Roosevelt High School