Work Preference
Summary
Overview
Work History
Education
Skills
Awards And Acknowledgements
Timeline
Generic
Open To Work

Shineka S. Maye

MONTGOMERY,AL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service Representative/Call Center ManagerAssistant DirectorQuality Assurance SpecialistAdmissions RepresentativeAcademic Adviser

Work Type

Full Time

Location Preference

On-SiteHybridRemote
Location: MONTGOMERY, AL, USTuskegee, ALAtlanta GA
Open to relocation: Yes

Salary Range

$60000/yr - $200000/yr

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

25
25
years of professional experience

Work History

Customer Service Representative/Call Center Manager

Self Employed Business Owner
MONTGOMERY, AL
06.2010 - Current
  • Handled daily customer inquiries across multiple communication channels to ensure timely responses.
  • Enhanced customer satisfaction by resolving issues effectively with knowledgeable and friendly service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Implemented feedback systems to enhance customer satisfaction levels.
  • Recorded customer interactions and transactions to support service quality and follow-up.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Assistant Director

Saint Leo University
Atlanta, GA
09.2007 - 07.2010
  • Supported Director in developing and implementing comprehensive enrollment management system, ensuring continuous process improvement.
  • Oversaw budget planning and resource allocation for departmental initiatives, aligning financial strategies with program goals.
  • Partnered with administration to improve student engagement strategies and services, fostering a more supportive academic environment.
  • Conducted recruitment efforts for new students and faculty across various platforms.
  • Facilitated academic program development and implementation with faculty and staff.
  • Implemented University academic, fiscal, and human resources policies.
  • Provided academic advice that would assist prospective and current students in the successful completion of their academic programs.
  • Provided accurate and timely academic record management.
  • Managed daily workflow of personnel by assigning tasks and tracking progress.

Quality Assurance Specialist

American InterContinental University
Atlanta, GA
04.2003 - 09.2007
  • Evaluated and documented financial aid promissory notes for quality and tracking purposes
  • Collaborated with private lenders and federal representatives to ensure compliance and protect financial resources.
  • Audited financial aid files for processing of federal funds
  • Participated in annual audits of financial aid and student accounts to verify compliance with regulations.
  • Corrected common errors to ensure financial aid funds were issued
  • Assisted in timely completion of financial aid processes, enhancing student access to funds.
  • Prepared daily, weekly and monthly reports to capture MPN submitted to lenders
  • Trained staff on financial aid processes

Admissions Representative

Tuskegee University
Tuskegee, Alabama
09.2001 - 08.2002
  • Coordinated admission events to actively engage potential applicants and their families, enhancing their understanding of the university.
  • Advised students during admissions process, providing guidance on completing and submitting specific forms and addressing concerns.
  • Reviewed applications and supporting documents for completeness and eligibility.
  • Collaborated with academic departments to promote programs and enhance recruitment efforts.
  • Led campus tours to highlight facilities and foster connections with student life.

Education

Master of Business Administration -

American InterContinental University
Atlanta, GA

Bachelor of Business Administration -

Tuskegee University
Tuskegee, AL

Skills

  • Call center operations
  • Customer engagement
  • Performance reporting
  • Data entry
  • Process improvement
  • Staff training
  • Team leadership
  • Problem-solving
  • Multitask management
  • Computer proficiency
  • Microsoft Office Suite
  • Written communication
  • Conflict resolution
  • Relationship management
  • Adaptive team player

Awards And Acknowledgements

  • Created and implemented a financial aid budget worksheet to calculate tuition cost and estimated federal funds and mastered imaging and electronic file management
  • Promoted to Quality Assurance Specialist
  • Successfully launched continuous recruitment programs including open house visitations, guidance counselor receptions, and an Alumni recruiting task force

Timeline

Customer Service Representative/Call Center Manager

Self Employed Business Owner
06.2010 - Current

Assistant Director

Saint Leo University
09.2007 - 07.2010

Quality Assurance Specialist

American InterContinental University
04.2003 - 09.2007

Admissions Representative

Tuskegee University
09.2001 - 08.2002

Master of Business Administration -

American InterContinental University

Bachelor of Business Administration -

Tuskegee University

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Shineka S. Maye