Allison Hess
Sweet GoodHess
Racine,WI
19
years of professional experience
Dependable operations leader skilled in managing daily functions and training staff to achieve service excellence. Committed to optimizing inventory and driving business growth through effective planning and execution.
Work History
Owner/Operator
14 Years 7 Months- Managed daily operations to ensure quality service and product delivery.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Trained and mentored staff on customer service excellence and operational procedures.
- Focus on customer service excellence and operational procedures
- Cultivated strong business connections to widen brand and product exposure
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Fostered strong professional network and partnership building skills to connect with quality leads.
Store Manager
5 Years 1 Month- Led daily operations, ensuring efficient store management and optimal customer service.
- Developed staff training programs to enhance product knowledge and improve sales techniques.
- Implemented inventory management strategies to maintain stock levels and reduce discrepancies.
- Analyzed sales trends to optimize merchandise displays and drive customer engagement.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Manager
3 Years 10 Months- Implemented training programs for staff, enhancing team performance and service delivery.
- Streamlined scheduling processes, improving staff allocation and resource management.
- Developed and enforced operational policies to maintain safety standards and compliance.
- Supervised daily operations to ensure high-quality pet care and customer satisfaction.
- Coordinated marketing initiatives to promote services, increasing community engagement and business visibility.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Associate of Arts - Education
Skills
Operations management
Hiring
Business planning
Documentation and reporting
Inventory optimization
Work ethic
Dependability
Customer focus
Detail orientation
Timeline
Store Manager
JOANN Fabrics and Crafts
07.2011 - 08.2016Read More
Owner/Operator
Sweet GoodHess
06.2011 - 01.2026Read More
Assistant Manager
Camp Bow Wow
07.2007 - 05.2011Read More
College of Lake County
Associate of Arts from Education
Read More