Allison Hess
Racine,WI
Summary
Dynamic operations manager with extensive experience in enhancing customer satisfaction and streamlining processes. Skilled in problem-solving, team leadership, and event coordination to drive business growth.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Sweet GoodHess
Racine, Wisconsin
06.2011 - 07.2025
- Managed daily operations of gourmet treat shop, resulting in improved customer satisfaction and loyalty.
- Oversaw inventory management and supplier relationships, maintaining optimal stock levels to meet customer demand.
- Ensured consistent compliance with health and safety regulations across all operations.
- Developed engaging marketing materials to effectively promote seasonal offerings.
- Coordinated events and promotions to boost customer engagement.
- Established long-term customer relationships through exceptional service and prompt resolution of issues.
Store Manager
JOANN Fabrics and Crafts
Arlington Heights, Illinois
07.2011 - 08.2016
- Managed daily store operations, ensuring smooth workflow and customer satisfaction.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Supervised staff performance, providing training and support to enhance skills.
- Recruited, trained and supervised new employees.
- Coordinated staff schedules, ensuring adequate coverage during peak shopping hours.
- Implemented visual merchandising strategies to create an appealing shopping environment.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer inquiries and complaints, fostering positive relationships with shoppers.
Manager
Camp Bow Wow
McHenry, Illinois
02.2008 - 05.2011
- Oversaw daily operations and staff management at a premier dog care facility.
- Managed customer service initiatives, enhancing client satisfaction and communication through targeted strategies.
- Developed training programs to enhance staff pet care skills and knowledge, fostering a knowledgeable team.
- Assessed staff performance regularly to identify areas for improvement. and addressed issues.
- Conducted regular inspections to maintain cleanliness and organization of the facility.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Arts - Education
College of Lake County
Grayslake, IL05-2003
Skills
- Inventory management
- Health regulations
- Marketing strategy
- Promotional events
- Visual merchandising
- Customer engagement
- Employee training
- Time management
Timeline
Store Manager
JOANN Fabrics and Crafts
07.2011 - 08.2016
Owner/Operator
Sweet GoodHess
06.2011 - 07.2025
Manager
Camp Bow Wow
02.2008 - 05.2011
Associate of Arts - Education
College of Lake County