Isaac Adolfo Zaragoza
Laredo
Summary
Operations professional with experience owning and operating a retail shipping and business services company. Proven background in team leadership, inventory management, employee training, shipping and receiving, operational oversight, and customer service. Experienced managing daily business operations, coordinating staff, maintaining accurate records, and supporting efficient workflow in fast-paced environments. Recognized for strong leadership, organization, problem-solving, and attention to detail.
Overview
8
8
years of professional experience
Work History
Owner/Operator
Postal Center Plus
Laredo, TX
10.2022 - 06.2026
- Acquired and successfully operated an established retail shipping and business services company, overseeing daily operations, staffing, inventory, and customer service.
- Supervised, trained, scheduled, and supported a team of four employees while maintaining productivity and service standards.
- Oversaw shipping and receiving operations through UPS, FedEx, and USPS while ensuring compliance with carrier procedures and service requirements.
- Managed inventory levels, ordered supplies, and maintained operational resources to support uninterrupted business operations.
- Conducted hiring activities, employee onboarding, and ongoing training for new staff members.
- Handled cash management, bank deposits, financial reconciliation, and daily operational reporting.
- Coordinated employee schedules and workload distribution to maintain efficient staffing levels and customer service.
- Maintained accurate business records, shipping documentation, customer accounts, and operational paperwork.
- Served as the primary point of contact for carrier representatives and resolved shipping, tracking, and delivery-related issues.
- Identified operational improvements and implemented procedures to enhance workflow efficiency and customer experience.
Mail Technician
JMD Law Firm
Laredo, TX
01.2020 - 09.2022
- Prepared and assembled high-volume outgoing client mail and promotional “Shock and Awe” packages.
- Coordinated shipping preparation including label creation, postage application, and outgoing package processing.
- Maintained organization and accuracy while handling shipping materials, package preparation, and mail distribution tasks.
- Assisted with preparation and distribution of client outreach and marketing materials under daily deadlines.
- Supported office workflow efficiency through organized handling of outgoing mail, packaging supplies, and shipment coordination.
- Ensured timely shipment processing while maintaining attention to detail and quality standards.
General Maintenance Technician
Ragar Transportation
Laredo, TX
09.2019 - 12.2019
- Supported daily fleet and transportation operations by maintaining equipment readiness, workplace organization, and operational safety standards.
- Performed routine maintenance and preventative inspections on commercial trailers and transportation equipment.
- Changed trailer wheels and mounted tires while following established workplace safety procedures.
- Conducted tire pressure inspections, fluid checks, and equipment monitoring to support safe transportation operations.
- Prepared trailers and equipment for operational readiness and transport use through cleaning, inspection, and maintenance support.
- Maintained clean, organized, and hazard-free work areas to promote workplace efficiency and safety compliance.
- Assisted with day-to-day operational support in a fast-paced transportation environment while working around heavy equipment.
- Demonstrated reliability, adaptability, physical endurance, and attention to detail in demanding operational settings.
Store Associate
Postal Center Plus
Laredo, TX
09.2018 - 01.2019
- Processed outgoing shipments through multiple carriers while maintaining accuracy and efficiency.
- Received, organized, and logged incoming packages into tracking systems.
- Assisted customers with shipping services, mailbox rentals, and business support services.
- Managed cash handling, register balancing, and end-of-day reconciliation procedures.
- Supported daily operational efficiency through shipping, administrative, and customer service responsibilities.
Education
Highschool Diploma -
Triumph High School
Laredo, TX06-2019
Skills
- Business Ownership & Operations Management
- Team Leadership & Employee Training
- Staff Scheduling & Workforce Coordination
- Hiring & Onboarding
- Inventory Management & Purchasing
- Shipping & Receiving Operations
- Logistics & Operational Support
- RF Scanner Operation & Inventory Counts
- Cash Management & Financial Reconciliation
- Microsoft Excel & Data Entry
- Operations Management
- Staff Scheduling
- Warehouse Operations
- Shipping & Receiving
- Inventory Management
- Inventory Counting & Cycle Counts
- RF Scanner Operation
- Logistics & Material Handling
- Workplace Safety Procedures
- Quality & Accuracy Control
- Problem Solving & Workflow Improvement
Timeline
Owner/Operator
Postal Center Plus
10.2022 - 06.2026
Mail Technician
JMD Law Firm
01.2020 - 09.2022
General Maintenance Technician
Ragar Transportation
09.2019 - 12.2019
Store Associate
Postal Center Plus
09.2018 - 01.2019
Highschool Diploma -
Triumph High School
AWARDS
Eagle Scout, Boy Scouts of America
- Earned Scouting’s highest rank through demonstrated leadership, community service, project planning, and personal development., Planned and led the construction of a Gaga Ball pit for a local school as an Eagle Scout service project., Coordinated volunteers, materials, and project execution to successfully complete the project., Academic Achievement
- Graduated high school early as a junior.
- Ranked 9th in graduating class.