Allison Hoshia
Piermont,NY
Summary
Vice President of Client Services / Business Management Professional with extensive, diversified experience. A consistent producer with a proven record of building and managing cohesive business relationships, understanding a client’s needs and delivering the appropriate solution, coupled with the ability to work efficiently in demanding environments to achieve success while ensuring quality results work, seeks a position that fully capitalizes on experience, and skills while providing further career growth and advancement potential as merited.
Overview
21
21
years of professional experience
Work History
Vice President of Client Services
DONORBASE / DATA AXLE
09.2021 - 10.2024
- When acquired played an integral part in ensuring transition was smooth and seamless for clients.
- Worked closely with new teams and educated them on DonorBase's functionality.
- Created comprehensive training documents and conducted multiple training sessions.
- Role moved to be part of the newly established Solutions Team.
- Continued to guide team members on order production and worked with sales to help yield order opportunities.
- Developed services and new order options for clients.
- Reviewed and tracked order results to make certain clients achieved prospecting goals and made order adjustments when needed.
Vice President of Client Services
DONORBASE / DATA AXLE
05.2007 - 10.2023
- Initially recruited by Lake Group Media as a Marketing Assistant for Direct List Management and transferred to the DonorBase division shortly thereafter.
- During my tenure, I earned three promotions to Vice President of Client Services
- In September 2021, Data Axle acquired Lake Group Media and October 2023, entire team was eliminated.
Vice President of Client Services
DONORBASE / LAKE GROUP MEDIA
01.2016 - 09.2021
- Responsible for overseeing the Production Team
- Assessed skills and capabilities of each team member to understand their strengths and delegated projects
- Created a shared order and billing log that allowed division to be cognizant of past and current order activity
- Monitored order status and billing to confirm timely completion and organizational goals were achieved
- Notified appropriate party as quickly as possible if there was a problem that needed resolution
- Formed internal policies for clients and vendors to assure optimal efficiencies
- Streamlined processes that improved productivity and client/vendor satisfaction
- Utilized various CRM programs to analyze each client’s demographic and donor profile to target top donor prospects
- Reported findings with guidance on how to place orders.
Senior Account Executive
DONORBASE / LAKE GROUP MEDIA
01.2011 - 01.2016
- Retrieved and logged confidential donor data of hundreds of nonprofit organizations
- Implemented a robust data management system to make sure data was managed in compliance with industry standards
- Generated sales of external list rental files on the market
- Revenue growth helped give DonorBase additional funding to grow
- Built and retained cohesive relationships with clients
- Maintained daily communication to trail list performances and recommend new sales opportunities
- Worked in tandem with list owners to keep informed on list activity
- Provided monthly reports on revenue generated, new clients, and monthly sales trends.
Account Executive
DONORBASE / LAKE GROUP MEDIA
11.2007 - 01.2011
- Serviced multiple external list rental files and DonorBase clients and assessed mailers upcoming campaigns
- Obtained necessary approvals and collected necessary information before proceeding with orders
- Executed and processed orders
- Provided clients with what was available for them to order and pricing.
Marketing Assistant
DIRECT LIST MANAGEMENT / LAKE GROUP MEDIA
05.2007 - 11.2007
- Collaborated with clients to finalize mail plans and successfully place orders
- This involved meeting with sales representatives or clients to understand objectives
- Liaison between list owners, clients, and internal teams to facilitate orders and maximize the effectiveness of mail campaigns
- Reviewed the results of prior mail campaigns to identify areas for improvement.
Assistant to the Owner
LUCKY CHICK, INC.
07.2005 - 04.2007
- Interacted with buyers at key accounts (Victoria’s Secret, Bath & Body Works, T.J
- Maxx, etc.) to provide pricing, product information, and samples
- Designed and launched creative incentives and web-based promotions to spur new and repeat business
- Developed press releases and created marketing collateral to drive marketing and sales initiatives.
Manager / Assistant Buyer
Annabella, Inc.
05.2004 - 07.2005
- Oversaw business operations, created innovative window displays, administered financials, collaborated with vendors, and drove revenue for this upscale fashion retailer.
Showroom Coordinator
Stephen & Company
12.2003 - 05.2004
- Organized the showroom and sample displays of costume jewelry for buyer’s review.
Education
Bachelor of Arts - Public Communication
Ramapo College of New Jersey
Mahwah, NJSkills
- MS Word
- Excel
- Outlook
- File Maker
- HubSpot
- Jira
- Various CRM Programs
Personal
Resourceful...Knowledgeable…Organized...Motivated…Creative…Hard Working…Ambitious…Focused
Key Qualifiers
- PROVEN MANAGEMENT / PRODUCTION/ BUSINESS SKILLS
- MULTI-TASKING TEAM LEADER / TRAINER
- CONSISTENT PRODUCER / QUICK LEARNER / ANALYTICAL
- ORGANIZED PLANNER / DECISION MAKER
- EFFECTIVE COMMUNICATOR (Oral and Written)
- INTERACT PROFESSIONALLY AT ALL LEVELS
Timeline
Vice President of Client Services
DONORBASE / DATA AXLE
09.2021 - 10.2024
Vice President of Client Services
DONORBASE / LAKE GROUP MEDIA
01.2016 - 09.2021
Senior Account Executive
DONORBASE / LAKE GROUP MEDIA
01.2011 - 01.2016
Account Executive
DONORBASE / LAKE GROUP MEDIA
11.2007 - 01.2011
Vice President of Client Services
DONORBASE / DATA AXLE
05.2007 - 10.2023
Marketing Assistant
DIRECT LIST MANAGEMENT / LAKE GROUP MEDIA
05.2007 - 11.2007
Assistant to the Owner
LUCKY CHICK, INC.
07.2005 - 04.2007
Manager / Assistant Buyer
Annabella, Inc.
05.2004 - 07.2005
Showroom Coordinator
Stephen & Company
12.2003 - 05.2004
Bachelor of Arts - Public Communication
Ramapo College of New Jersey