Allison Hughes

• Managed scheduling of appointments
• Boosted team performance through comprehensive training on patient access protocols.
• Optimized workflow to enhance efficiency in patient admissions.
• Created comprehensive training resources to help equip new staff with information and skills they need to succeed
• Coordinated patient referrals to specialists, ensuring timely access to care.
• Maintained accurate records in Epic for referral tracking and follow-up.
• Utilized Epic to manage patient's appointments, scheduling requests from clinical staff, and accurately entering and following up on referrals.

• Managed daily shop operations, ensuring efficient workflow and customer satisfaction.
• Trained staff on product knowledge and customer service best practices.
• Oversaw inventory management, optimizing stock levels and reducing waste.
• Implemented sales strategies to enhance customer engagement and drive revenue growth.
• Developed training materials for new hires, streamlining onboarding process.
• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.

Ensured maintenance of a safe and clean working environment through regular inspections and adherence to safety protocols.

Executed packaging and labeling of products to ensure compliance with quality standards.

Executed order preparation processes for efficient shipping operations.

• Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
• Assisted customers with product inquiries, enhancing overall shopping experience through effective communication.
• Maintained cleanliness and organization of checkout area, promoting a welcoming environment for patrons.
• Collaborated with team members to streamline operations during peak hours, improving workflow efficiency.
• Resolved customer complaints promptly, ensuring satisfaction and retention through effective problem-solving skills.

• Facilitated patient registration processes, ensuring accurate data entry and compliance with health regulations.
• Coordinated insurance verification, streamlining approval processes to enhance patient access to services.
• Trained new staff on patient access protocols, improving team efficiency and service delivery standards.
• Implemented workflow improvements that reduced patient wait times during the admission process.
• Developed training materials for staff, fostering a consistent approach to patient engagement and support.