Lyndsay Garrett
West Terre Haute,IN
Summary
Patient focused Senior-Patient Access Specialist with 5 years of experience working in the patient services arena. Exceptional knowledge of all procedures at medical facilities to multitask and prioritize work. A fast learner and works with various field related software such as Cerner and Revenue Cycle. Flexible hard worker ready to learn and contribute to team success.
Overview
5
5
years of professional experience
Work History
Senior Patient Access Specialist
Union Hospital
08.2022 - Current
- Resolved issues related to registration process including eligibility verification and authorization problems
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process
- Developed and maintained accurate records of staff availability, scheduling, and overtime requests
- Assist in interviewing, hiring, onboarding, and training new staff
- Partnering with compliance, HR and operational leadership to resolve issues
- Strategic leadership planning for new initiatives
- Maintaining KPI metrics for the department
- Reviewed denied claims to determine the cause of denial and researched any discrepancies.
Bone And Joint Center
07.2021 - 08.2022
- Greeted and registered patients, verified insurance information, collected copayments and deductibles
- Scheduled appointments for both new and existing patients, answered phone calls and emails from patients
- Processed insurance authorizations, referrals, pre-certifications and prior authorizations as required by payers.
Emergency Care Technician
Union Hospital
01.2019 - 07.2021
- Monitored vital signs including pulse, respiration rate and blood pressure
- Communicated effectively with physicians, nurses and other healthcare professionals regarding patient treatment plans
- Assisted with CPR and airway clearing procedures during emergencies.
Education
BBA - Business Administration
Indiana State University
Terre Haute, IN12.2023
Skills
- Team Leadership
- Process Improvement
- Multitasking and Organization
- KPI’s
- Insurance Verification
- Patient Experience
- Statistical Data Management
Timeline
Senior Patient Access Specialist
Union Hospital
08.2022 - Current
Bone And Joint Center
07.2021 - 08.2022
Emergency Care Technician
Union Hospital
01.2019 - 07.2021
BBA - Business Administration
Indiana State University