Allison Johnson
Broken Arrow,OK
Summary
Dynamic Senior Technician and former Restaurant Hostess with a proven track record, specializing in customer interaction and problem-solving. Accomplished in enhancing client retention and mentoring junior staff, demonstrating consistent communication and attention to detail. Showed significant improvements in teamwork and raising company standards.
Overview
3
3
years of professional experience
Work History
Senior Technician
Valvoline
04.2023 - 07.2024
- Completed preventative car maintenance and services to keep customers vehicles safe and up to standard.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Monitored and enforced safety measures to mitigate hazards.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Handled company assets, claims, and paperwork.
Restaurant Hostess
Texas Roadhouse
05.2021 - 02.2022
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Prepared dining room for service by cleaning, organizing tables and placing table settings.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Managed reservations, completing special requests and accomodations for the best comfortable dining experience.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Kearney High School
Kearney, MO05-2023
Skills
- Customer Interaction
- Works Well Under Pressure
- Attention to Detail
- Positive Attitude
- Excellent Communication
- Problem-Solving
Timeline
Senior Technician
Valvoline
04.2023 - 07.2024
Restaurant Hostess
Texas Roadhouse
05.2021 - 02.2022
High School Diploma -
Kearney High School