DANIEL STAUFENBIEL
Fox Lake,IL
Summary
Experienced technical professional with a proven ability to handle senior-level responsibilities. Proficient in diagnosing and resolving complex technical issues with precision, ensuring seamless operations and optimal results through effective team collaboration. Known for reliability, adaptability, and expertise in troubleshooting, maintenance, and system optimization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SENIOR TECHNICIAN
UL Solutions
01.2023 - Current
- Under minimal supervision, sets up complicated equipment and performs complicated tests within areas of responsibility where working knowledge of the underlying scientific and engineering fundamentals is required
- These may include tests without published requirements, or those involving unique features that require the use of independent judgment
- May plan tests, evaluate test results and report opinions and interpretations
- Monitored and enforced safety measures to mitigate hazards.
- May assist PDEs and/or Engineering to modify existing methods or develop and validate new test methods
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Initiates recommendations for new equipment designs
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Provides feedback and may assist in development of laboratory procedure guides (LPG)
- Collaborated with cross-functional teams to successfully complete high-priority projects on time and within budget.
- Provides training and assists others in the laboratory
- Tested components and systems to evaluate performance and identify concerns.
- Utilized strong analytical abilities to assess system performance data, identifying trends that informed future improvements initiatives.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Experienced with 3 phase, single phase, split phase
- Familiar conducting high voltage, and current testing. Tested products up to 10kV AC, 5kV DC.
LEAD TECHNICIAN
MARTIN CALIBRATION
01.2021 - 12.2022
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
- Reviewed and signed off on completed calibration certificates. Helped techs understand their mistakes on certificates in order to enhance customer service, and lab efficiency. ISO 17025
FIELD SERVICE CALIBRATION TECHNICIAN
MARTIN CALIBRATION
06.2019 - 01.2021
- Experience using Indy Soft for calibration data entry, and certificate creation.
- Continuously expanded knowledge base through ongoing professional development opportunities such as training courses or certifications.
- Demonstrated expertise in the use of various tools and software applications for precise data collection during calibration processes.
- Contributed to a safe work environment through consistent adherence to safety protocols during equipment handling and testing procedures.
- Increased customer satisfaction by providing timely and accurate calibration services onsite.
- Expedited issue resolution through effective communication with team members, supervisors, and customers regarding instrument conditions and needs.
- Enhanced team productivity by continuously refining workflows and sharing best practices among colleagues.
- Collaborated with engineering teams to develop customized solutions for specific calibration challenges.
- Consistently met tight deadlines by efficiently prioritizing tasks and working diligently to complete assignments in a timely manner.
- Optimized instrument performance through diligent troubleshooting and repair of malfunctioning devices.
- Supported various departments in achieving production goals through prompt resolution of instrumentation issues.
- Enhanced calibration accuracy by regularly maintaining and adjusting equipment.
- Visited customer locations to complete assignments.
- Provided exceptional technical support to customers seeking guidance on proper instrumentation usage or troubleshooting techniques.
- Developed strong relationships with clients, earning repeat business based on consistent delivery of high-quality services.
- Streamlined documentation processes, ensuring accurate and timely records were kept for all calibration activities.
- Provided exceptional customer service, offering expert advice on calibration strategies and equipment maintenance.
- Achieved remarkable accuracy in calibration, meticulously following industry standards and protocols.
- Reduced equipment downtime by proactively identifying and addressing calibration issues before they escalated.
- Coordinated with cross-functional teams to support integration of calibrated equipment into production lines, ensuring seamless operations.
- Fostered culture of quality and precision within calibration team, leading by example and promoting best practices.
- Optimized inventory management of calibration standards and tools, ensuring availability and compliance with regulations.
- Improved customer satisfaction by providing detailed calibration reports and insights into equipment performance.
- Analyzed calibration data to identify trends, contributing to continuous improvement in calibration methods.
- Conducted thorough diagnostics and repairs to ensure equipment operated at peak performance, enhancing overall reliability.
- Determined out-of-tolerance conditions for measurement and test equipment and calibration standards.
- Checked and verified calibration data sheets for technical accuracy based on specifications and approved procedures.
- Notified customers of calibration statuses and issues.
- Retrieved customer equipment to perform calibrations, returning upon completion.
- Assessed instrumentation and equipment for conformance with established calibration standards.
- Identified root causes to issues and implemented appropriate solutions.
DELIVERY DRIVER
GRUB HUB
08.2015 - 06.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
INSTALLATION CREW
ID LABEL
12.2009 - 05.2017
- Used hand tools, power drills, multi-meters and watt meters.
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Mentored junior crew members on industry best practices resulting in improved overall team efficiency.
- Addressed any concerns or issues raised by clients promptly, ensuring their needs were met and expectations exceeded.
- Assisted in inventory management, ensuring crews had necessary supplies for timely project completion without delays due to missing parts or tools.
- Consistently met performance targets while maintaining a strong focus on quality control during installations.
- Maintained safety standards during installations, adhering to company protocols and guidelines.
- Minimized installation errors through meticulous attention to detail and thorough quality checks.
- Contributed to increased client retention by providing exceptional customer service throughout the installation process.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Education
Associate of Applied Science - Electrical Engineering
College of Lake County
Grayslake, IL05-2020
Skills
- Customer support
- Troubleshooting skills
- Electrical systems
- Troubleshooting and resolution
- Safety awareness
- Hand and power tools
- Technology-savvy
- Multitasking and organization
- Works Well Under Pressure
- Documentation and reporting
- Customer service
- Attention to detail
- Team Training
- Quality control
- Customer interaction
- Extensive organizational skills
- Instrument Calibration
Accomplishments
- Resolved product issue through consumer testing.
- Achieved project deadlines while multitasking with accuracy and efficiency.
- Achieved repairing and replacing customer equipment through effectively testing customer product. Strong ability to demonstrate and explain to customers why their equipment is failing.
Certification
- ISO/IEC 17025, 2017 General Requirements for the Competence of Testing and Calibration Laboratories – Various Accrediting Bodies.
Languages
English
Full Professional
Timeline
SENIOR TECHNICIAN
UL Solutions
01.2023 - Current
LEAD TECHNICIAN
MARTIN CALIBRATION
01.2021 - 12.2022
FIELD SERVICE CALIBRATION TECHNICIAN
MARTIN CALIBRATION
06.2019 - 01.2021
DELIVERY DRIVER
GRUB HUB
08.2015 - 06.2019
INSTALLATION CREW
ID LABEL
12.2009 - 05.2017
- ISO/IEC 17025, 2017 General Requirements for the Competence of Testing and Calibration Laboratories – Various Accrediting Bodies.
Associate of Applied Science - Electrical Engineering
College of Lake County
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