Allison Johnson
Topeka ,KS
Summary
Professional administrative assistant with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
12
12
years of professional experience
Work History
Secretary / Registration
Ardent Health- St. Francis
Topeka, KS
09.2024 - Current
- Managed scheduling and coordination of appointments for healthcare professionals.
- Streamlined communication between departments to enhance operational efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Facilitated onboarding processes for new administrative staff, improving integration efficiency.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Call center representative
YoungWilliams
Topeka, Kansas
05.2024 - 09.2024
- Accurately respond to inbound phone calls using designated script, active listening skills, and extensive product knowledge to solve customer queries
- Performed data entry on customer names, addresses, phone numbers, and email details into customer relationship management software
- Use excellent communication and problem-solving skills to provide solutions to banking customers
- Emailing, mailing and faxing documents to correct party.
- Ability to view legal documents and records
Call center representative
Marion all star
Topeka, Kansas
05.2023 - 03.2024
- Utilized knowledge of Protected Health Information (PHI) and HIPAA to resolve issues while maintaining patient confidentiality
- Regularly exceed targets related to call volume, sales conversion, and customer satisfaction by building relationships with clients
- Use excellent communication and problem-solving skills to provide solutions to concerned customers
- Accurately updating callers on health care status by viewing documents received/submitted
Home health aide
RCIL Resources center for independent living
Osage, Kansas
06.2020 - 09.2022
- Provide in-home care to clients, support activities of daily living (ADLs), and utilize safe lifting practices and transfer equipment to ensure patient safety
- Assisted clients with the activities of daily living, including toileting, bathing, feeding, personal hygiene, and housekeeping
- Manage patient calendars and schedules, provide safe transport to and from appointments, and plan engaging activities
- Improved patients’ quality of life and reduced loneliness by providing friendly companionship and supporting them to access community social opportunities
Supervisor
Walgreens
Topeka, Kansas
11.2020 - 06.2021
- Coordinate daily operations in a fast-paced retail environment and optimize workflows to improve the efficiency of frontline sales, online pickup, and product returns
- Serve as the point of contact for escalated customer service issues and identify solutions to maintain service level goals and ensure customer satisfaction
- Monitor OHSA compliance at workplace
Cashier/sales associate
Kohl’s
Topeka, Kansas
08.2020 - 12.2020
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Operating cash registers, managing financial transactions, and balancing drawers.
- Directing customers to merchandise within the store.
- Introducing promotions and opportunities to customers
Sales associate
Dillards
Topeka, Kansas
05.2017 - 07.2018
- Increasing in store sales
- Display merchandise to create a visually appealing sales floor that encourages customers to purchase accessories in addition to large furniture items
- Build rapport with customers to recommend new items and encourage customers to make regular visits and purchases
- Assisted sales team by operating cash registers, tidying sales floor, and managing stock, when required
- Demonstrated product knowledge and provided quality customer service, resulting in an average score of 92% on customer satisfaction surveys
Cashier
Kroger
Madison, Indiana
02.2014 - 04.2016
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests
- Responsible for careful packaging of goods in paper, plastic, or reusable bags
- Supported all lanes of checkout during peak shopping hours
- Manage and process sales transactions, provide quality service to customers, redeem coupons, educate customers on promotions, and support a 7% overall increase in repeat business
Education
High school diploma - undefined
Madison Consolidated High School
Madison, Indiana05.2015
Skills
- Leveraged Microsoft Teams and Outlook to enhance communication and collaboration across teams
- Assisted in managing multiple computer systems to enhance workflow efficiency Supported team members in utilizing various monitor setups for improved productivity
- Facilitated collaborative efforts among team members to achieve project goals
- Demonstrated flexibility in adjusting to changing priorities and environments
- Executed problem-solving strategies to identify and resolve operational challenges
- Optimized scheduling and prioritization of tasks to enhance productivity
- Demonstrated meticulous attention to detail in all tasks and projects
- Achieved typing speed exceeding 30 words per minute to enhance productivity
Timeline
Secretary / Registration
Ardent Health- St. Francis
09.2024 - Current
Call center representative
YoungWilliams
05.2024 - 09.2024
Call center representative
Marion all star
05.2023 - 03.2024
Supervisor
Walgreens
11.2020 - 06.2021
Cashier/sales associate
Kohl’s
08.2020 - 12.2020
Home health aide
RCIL Resources center for independent living
06.2020 - 09.2022
Sales associate
Dillards
05.2017 - 07.2018
Cashier
Kroger
02.2014 - 04.2016
High school diploma - undefined
Madison Consolidated High School