Allison Jonas
Maple Grove,MN
Summary
Highly organized and detail-oriented professional with a proven track record in customer service, sales, and operations, specifically within Best Buy Corporate. Seeking to leverage my experience in managing client relationships, streamlining processes, and resolving logistical challenges as a Deployment Operations Associate. Adept at cross-functional collaboration and committed to ensuring timely and accurate order fulfillment and exceptional client outcomes.
Overview
9
9
years of professional experience
Work History
OMNICHANNEL OPERATIONS AND SERVICES ASSOCIATE
Best Buy Corporate
02.2021 - Current
- Lead the BBYB Support teams MQU team, and specialize directly with mass quote uploads.
- Monitored and managed client orders, ensuring adherence to timelines and service level agreements.
- Worked closely with Best Buy Business and Enterprise teams, facilitating seamless communication and ensuring client needs were met
- Identified and implemented process improvements to enhance operational efficiencies, directly impacting order fulfillment and client satisfaction
- Built and maintained strong relationships with corporate partners, ensuring positive business interactions and resolving logistical inquiries
- Navigated multiple systems and applications to manage orders, track deliveries, and resolve issues, demonstrating adaptability and technical competence
- Proactively addressed and resolved logistical challenges, ensuring timely product deliveries and minimizing disruptions
BANKER/TELLER
Firefly Federal Credit Union
07.2019 - 07.2021
- Provided excellent customer service, resolving client inquiries and issues efficiently
- Built and maintained relationships with team members across branches
- Developed and maintained strong customer relationships, providing exceptional service and advice.
SERVER
Benedicts
05.2018 - 07.2019
SERVER
Kitchi Gammi Club
11.2015 - 05.2017
Education
Bachelor of Science - Public Health Education & Promotion
University of Minnesota Duluth
Duluth, MNSkills
- Order management
- Process improvement
- Data analysis
- Client relationship management
- Cross-functional collaboration
- Problem resolution
- Communication skills
- Time management
- Attention to detail
- Adaptability & organization
Timeline
OMNICHANNEL OPERATIONS AND SERVICES ASSOCIATE
Best Buy Corporate
02.2021 - Current
BANKER/TELLER
Firefly Federal Credit Union
07.2019 - 07.2021
SERVER
Benedicts
05.2018 - 07.2019
SERVER
Kitchi Gammi Club
11.2015 - 05.2017
Bachelor of Science - Public Health Education & Promotion
University of Minnesota Duluth
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