Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teala Volcy

Worcester,MA

Summary

Customer service and retail support professional with experience handling special orders, returns, exchanges, cash transactions, and order tracking. Known for clear communication, accurate recordkeeping, and helping customers, associates, and operations run smoothly in fast-paced store settings.

Overview

24
24
years of professional experience

Work History

Special Services Associate

Home Depot
Worcester, Massachusetts
10.2018 - 07.2026
  • Assisted Home Depot customers with special orders and inquiries about product availability to enhance customer satisfaction.
  • Monitored special service requests and verified order details for accuracy to ensure timely fulfillment.
  • Resolved customer concerns with clear communication and professional support.
  • Processed returns, exchanges, and order changes using store systems.
  • Documented special services transactions and conducted customer follow-up to strengthen relationship and support future needs.
  • Supported department associates with policy guidance and service procedures.

PARTS/SALES MG

AUTOZONE
01.2015 - 07.2015
  • Maintained crew and facility, provided great training to successful employees. I handled cash, shipping and receiving is a must as well as customer service focus provided. Stocking and sales associate skills were used and heavy lifting.

COMMERCIAL DRIVER

ADVANCE AUTO PARTS
05.2013 - 01.2014
  • Delivered auto parts and great customer service.

AUTOMOTIVE TECHNICIAN

WALMART
06.2008 - 07.2010
  • Maintained department and machines. Used power tools and hand tools, completed minor car repairs. In a customer service focused environment.

SHIFT LEADER

TACOBELL INC
01.2003 - 03.2006
  • Maintained facility and crew. In high volume, and customer service focused environment.

Education

G.E.D. -

H.A.L.O. ADULT LEARNING CENTER
Holyoke, MA
03-2013

Some College (No Degree) -

Salter School
MA

Skills

  • MANAGEMENT
  • Inventory lookup
  • Order tracking
  • Special order processing
  • Return processing
  • Order management
  • I possess the skills and knowledge of a trained manager I have maintained entire crews, and facilities I have 3 years of experience as mg
  • Merchandising
  • Cash handling experience
  • Building customer relationships
  • SALES
  • I have over 10 years, experience in sales and retail I am a great and sufficient sales associate, great customer service skills and I'm a quick learner
  • COMMUNICATION
  • I have great problem solving and communication skills I'm an active listener and a great team player
  • LEADERSHIP
  • As a leader in any company, I aim for success, great results; for team and facility I go above and beyond to prove loyalty and great leadership
  • Retail merchandising
  • Team building
  • Merchandise receiving and handling

Timeline

Special Services Associate

Home Depot
10.2018 - 07.2026

PARTS/SALES MG

AUTOZONE
01.2015 - 07.2015

COMMERCIAL DRIVER

ADVANCE AUTO PARTS
05.2013 - 01.2014

AUTOMOTIVE TECHNICIAN

WALMART
06.2008 - 07.2010

SHIFT LEADER

TACOBELL INC
01.2003 - 03.2006

G.E.D. -

H.A.L.O. ADULT LEARNING CENTER

Some College (No Degree) -

Salter School
Teala Volcy