Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Muhammad Abid

Edison,NJ

Summary

Results-driven Special Services Associate with extensive experience in customer service and problem resolution. Proven track record of enhancing customer satisfaction rates and developing innovative solutions to streamline operations. Core competencies include teamwork, effective communication, and exceptional time management skills, with the ability to excel under pressure. Committed to driving team success by embracing additional responsibilities and contributing positively to workplace goals.

Overview

2
2
years of professional experience

Work History

Special Services Associate

Home Depot
Edison, New Jersey
01.2023 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Ensured accurate handling of monetary transactions by separating charge slips and deposits.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Personal Shopper

Walmart
Edison, NJ
09.2022 - 11.2022
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Education

Bachelor of Science - Engineering

Middlesex County College
Edison, NJ
05.2026

High School Diploma -

Edison High School
Edison, NJ
06.2022

Skills

  • Customer Engagement
  • Verbal and Written Communication
  • Online Transaction Processing
  • Leadership
  • Management
  • Detail-oriented
  • Cash Management Expertise
  • Professionalism and courtesy

Languages

Urdu
Native/ Bilingual
Hindi
Full Professional

Accomplishments

  • Associate of the Month x2
  • Universal Associate Bronze
  • Universal Associate Silver

Timeline

Special Services Associate

Home Depot
01.2023 - Current

Personal Shopper

Walmart
09.2022 - 11.2022

Bachelor of Science - Engineering

Middlesex County College

High School Diploma -

Edison High School

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Muhammad Abid