Kevin Velasquez
Westbury,NY
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
5
5
years of professional experience
Work History
Special Services Associate
Home Depot
Jericho, NY
08.2024 - Current
- Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Conducted follow-up communications with clients to ensure satisfaction and gather valuable feedback for continuous improvement.
- Performed special service desk operations.
- Coordinated with various departments to ensure seamless delivery of special services to clients.
Crew Member
Chipotle
Carle Place, NY
08.2023 - 08.2024
- Worked front counter
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Cashier
Western Beef
Mineola, NY
02.2023 - 08.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
Cashier
Checkers
Hempstead, NY
04.2021 - 01.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Bachelor Of Science - Health Sciences
Hofstra University
Hempstead, NYHigh School Diploma -
Westbury High School
Old Westbury, NY06.2024
Skills
- Payment Collection
- Cash Register Operation
- Order Packaging
- Customer Service
- Money Handling
- Cash Drawer Balancing
- Time Management Skills
- Customer Assistance
- Building customer relationships
Education and Training
true,other
Languages
Spanish
Native or Bilingual
Timeline
Special Services Associate
Home Depot
08.2024 - Current
Crew Member
Chipotle
08.2023 - 08.2024
Cashier
Western Beef
02.2023 - 08.2023
Cashier
Checkers
04.2021 - 01.2023
High School Diploma -
Westbury High School
Bachelor Of Science - Health Sciences
Hofstra University