Michelle Aguilar
Gurnee
Summary
Driven, empathetic and confident guest experience specialist with a proven track record in customer relations & sales. Excelling in effective communication, customer relationship management and process optimization. Adept at leveraging critical thinking and attention to detail to drive revenue growth and enhance client satisfaction. Committed to delivering exceptional results in fast-paced environments alongside colleagues/team members alike.
Overview
10
10
years of professional experience
Work History
Special Services Associate
The Home Depot Inc
Vernon Hills
04.2025 - 04.2026
- Assisted customers in locating products and answering inquiries.
- Coordinated special service requests, ensuring timely fulfillment of customer needs.
- Engaged with customers to provide personalized shopping experiences and solutions.
- Monitored and organized the special services area for optimal efficiency.
- Resolved customer complaints by offering appropriate solutions and support.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Service Department Business Development Specialist
The Porsche Exchange
Highland Park
04.2024 - 11.2024
- Developed relationships with clients to capture and maximize repeat vehicle maintenance/servicing
- Built service quotes for prospective clients to encourage and guarantee high level of customer service.
- Managed client accounts ensuring excellent service delivery throughout the lifecycle of each project.
- Identified, evaluated, and pursued new business opportunities to expand corporate reach.
- Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Scheduled appointments and coordinated transportation for clients that would require a rental vehicle.
Sales and Leasing Consultant
Leader Automotive Hyundai
Palatine
02.2022 - 04.2024
- Successfully completed walk around presentations for new and used vehicles.
- Made quotes/estimates for insurance claims and or customers looking to perform various services.
- Partnered with service teams to streamline operations and enhance customer experience, identifying opportunities for process optimization and revenue growth.
- Handled service-related calls daily, providing timely responses to customer inquiries.
- Collaborated with colleagues to keep customers informed about vehicle completion status.
- Worked effectively in conjunction with service department writers, technicians and loaner vehicle coordinator to ensure vehicle availability/vehicle completion.
- Scheduled appointments keeping daily workload limits in mind.
- Learned and mastered 4 software programs necessary to quote various services including windshield replacement, tire storage/replacement and general vehicle servicing.
- Coordinated part orders for scheduled service appointments, ensuring timely availability.
- Developed comprehensive service scheduling strategies and mastered multiple software platforms to optimize appointment management and resource allocation.
- Led customer communication initiatives and streamlined parts procurement processes to enhance service department efficiency and client satisfaction.
Sales and Leasing Consultant
Chevrolet of Libertyville
Libertyville
04.2020 - 02.2022
- Completed sales training courses necessary to be certified by the manufacturer (Chevrolet).
- Successfully completed all product knowledge training courses at the beginning of every month to maintain accurate and current inventory knowledge.
- Provided price estimates, product specifications, and tailored information to potential clients to facilitate informed vehicle selection.
- Assisted customers in selecting vehicles by asking questions and listening carefully to responses.
- Reviewed customer financing aptitude through pre-qualification by asking targeted, sales-driven questions to identify suitable financing options.
- Conducted thorough vehicle demonstrations for potential buyers.
- Maintained customer database to track interactions and encourage repeat business through personalized follow-ups.
- Made sales calls and follow-up phone calls to prospective customers.
- Collaborated with finance team to finalize lease agreements.
- Managed paperwork for sales and leasing transactions efficiently.
- Completed delivery of sold and leased products to customers within promised timeframes.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Obtained referrals from satisfied customers by regularly following up with established personal and business customers.
- Adjusted work schedule to meet business demands and customer availability.
- Conducted entry level sales professional shadowing/training.
- Developed new and necessary career skills through regular training and instruction.
Receptionist
Heritage Woods of Gurnee
Gurnee
03.2019 - 04.2020
- Welcomed residents and visitors warmly and professionally each day.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and elaborated on times of availability following Covid19 guidelines/restrictions.
- Provided information about services and amenities offered by the community effectively.
- Maintained a clean and organized reception area to enhance visitor experience.
- Cultivated relationships with regular guests to enhance their experience and that of long-term residents.
- Collaborated with healthcare staff to promptly relay important messages and updates.
- Handled incoming mail and packages, distributing them to the correct recipients swiftly.
- Assisted in maintaining accurate resident records and files for easy access.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Waitress
Rainforest Cafe
Gurnee
01.2018 - 03.2019
- Greeted new customers, discussed specials, took drink/food orders, and fostered positive connections to improve guest experience.
- Enhanced customer satisfaction through timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Updated knowledge of menu changes to provide accurate information, answered questions, and guided customers in selecting meals based on preferences.
- Prepared beverages and filled food orders for customers.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Folded napkins and prepared silverware sets to provide adequate supply for the host station.
- Maintained good and consistent communication with management, peers and clientele alike.
Waitress
Golden Corral
Gurnee
06.2016 - 01.2018
- Maintained table cleanliness by promptly removing courses, replacing utensils, and courteously refilling beverages to enhance customer satisfaction.
- Cleaned and arranged dining spaces by wiping tables, emptying trash, and replenishing supplies to ensure a welcoming environment.
- Greeted regular customers warmly, fostering positive relationships and enhancing their dining experience.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Arranged tables for customers according to established procedures, creating inviting dining experiences and encouraging repeat visits.
- Communicated effectively with management, peers and clientele
- Conducted both opening and closing responsibilities consistently and effectively.
Education
High school diploma -
Warren Township High School
IL, US06-2018
Associate of Arts - Psychology
College of Lake County
Grayslake, ILSkills
- Business Development
- Sales Forecasting
- Client Engagement
- Account Management
- Market Research
- Opportunity Assessment
- Process optimization
- Results-driven
- Attention to detail
- Time Management
- Problem Solving
- Adaptability
- Team collaboration
- Professionalism
- Customer service
- Critical Thinking
- Conflict resolution
- Empathy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Special Services Associate
The Home Depot Inc
04.2025 - 04.2026
Service Department Business Development Specialist
The Porsche Exchange
04.2024 - 11.2024
Sales and Leasing Consultant
Leader Automotive Hyundai
02.2022 - 04.2024
Sales and Leasing Consultant
Chevrolet of Libertyville
04.2020 - 02.2022
Receptionist
Heritage Woods of Gurnee
03.2019 - 04.2020
Waitress
Rainforest Cafe
01.2018 - 03.2019
Waitress
Golden Corral
06.2016 - 01.2018
High school diploma -
Warren Township High School
Associate of Arts - Psychology
College of Lake County