Excel
Job Search Status
Open to workDesired start date: Flexible
Open To Work
Allison Joyce
Baltimore,MD
Work Preference
Summary
Salesforce Administrator committed to non-profit work with skills for adapting to change and implementing new systems. Able to collaborate with all tiers of organization, ensuring seamless integration of Salesforce solutions to meet non-profit needs. Proven skills in data management, process automation, problem-solving, and analytical thinking.
Overview
2
2
Certifications
10
10
Years of Salesforce Experience
20
20
+ Years of Non-Profit Experience
Work History
Salesforce Administrator
Animal Welfare Association
Voorhees, NJ
04.2020 - Current
- Optimized Salesforce automations, including Flow, to enhance system efficiency and user friendliness
- Developed SOPs for staff to improve Salesforce utilization and understanding.
- Implemented Account Engagement (fka "Pardot")
- Conceived and built Engagement Studio automations including Pet Adoptiversaries and Tribute Anniversaries, leading to an over 25% increase in Tribute donations during the first year
- Managed integration with GoFundMe Pro, including Events
- Operated as Salesforce "tech support" for staff
- Managed weekly uploading of data from other applications, identifying trends, duplicates, and data in need of cleaning
- Managed data integrity through regular audits and cleaning procedures within Salesforce.
- Collaborated with cross-functional teams to implement new Salesforce features aligned with organizational goals
- Managed direct mail program lists pulled from Salesforce, targeting active and lapsed donors to increase donor response and efficiency.
Independent Contractor
Animal Welfare Association
Voorhees, NJ
05.2010 - 04.2020
- Managed transition of nearly 200,000 contacts and 300,000 opportunities to Salesforce serving as point of communication between staff and contractor
- Built reports, automations, managed record types, objects, fields, and user access
- Compiled budget and operational numbers for grant applications
- Built monthly dashboard report for adoptions, animal statistics, and clinic, volunteer, and outreach program.
- Wrote personnel policies handbook
Director of Finance & HR
Maryland SPCA
Baltimore, MD
Various
National Federation of the Blind
Baltimore, MD
Education
MBA -
Georgetown University
Bachelor of Arts -
Cornell University
Skills
- Salesforce customization & configuration
- Data management & administration
- User administration
- Flow management & process automation
- Report building
- Data migration
- Nonprofit Success Pack
- Account Engagement administration & automation
- Dashboard creation
- Donor management
Certification
- Certified Salesforce Platform Administrator, June 2021-present
- Certified Salesforce Platform Administrator II, April 2022
Software
InDesign
Timeline
Salesforce Administrator
Animal Welfare Association
04.2020 - Current
Independent Contractor
Animal Welfare Association
05.2010 - 04.2020
Director of Finance & HR
Maryland SPCA
Various
National Federation of the Blind
MBA -
Georgetown University
Bachelor of Arts -
Cornell University