David Keys
Albuquerque,NM
Summary
Seeking to earn a position at Presbyterian to use my experience in patient care coordination a to make a positive difference for patients in their healthcare journey. Diversify career development and interests in patient care by working in a multi-disciplinary hospital network. To use my communication skills and experience to assist an exciting team of professionals.
Overview
14
14
years of professional experience
Work History
Lead Patient Services Coordinator /Utilization Review Specialist
Eating Disorders Treatment Center
07.2013 - Current
- As Lead Patient Services Coordinator ensure that all new, existing, and discharging patients experience a welcome atmosphere, clear communication, ample resources, and help obtaining services.
- Obtain prior authorizations for Intensive Outpatient and Partial Hospitalization Programs
- Performed concurrent reviews with insurance companies to extend patient length of stay and continuity of care
- Plan, write, and implement company policies and procedures regarding patient intake, safety, and ongoing care
- Run reports and analyze data for process improvement regarding patient retention and program development.
- Work with psychiatrists, therapists, dietitians, and the billing department to improve cross-company communication and collaboration
- Helped design treatment program elements and implement policies that adhere to the guidelines from the American Psychiatric Association, REDC accreditation, and insurance company contracts
- Gain knowledge of treatment practices and patient experiences by attending all treatment team meetings and lectures to better understand eating disorders and co-occurring conditions
- As intake coordinator, act as first contact for all new patients
- Respond promptly through phone and email to explain our treatment programs and intake process
- Schedule new patients, coordinate follow-ups, and explain treatment programs for patients and parents
- Document preparation and patient record maintenance.
- Help resolve billing disputes with patients and smooth relationships between the company and patients
- Represent the company in meetings with medical professionals, treatment facilities in the area, state, and region
- Host visits at our site for outside treatment professionals and stage booths for marketing at large events
- Develop and present quarterly presentations for all staff about company updates.
- Demonstrated exceptional customer service to foster a welcoming and professional environment for patients
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards
- In the last 9 years, the company was able to grow from billing around $1,000,000. a year with 10 employees to billing over $1,000,000 per quarter this year with 45 employees.
Writing Tutor
Rocky Mountain College
01.2011 - 05.2011
- Edited students’ essays and papers
- Explained analysis of course readings for English subjects.
Rehabilitation Technician
Rimrock Foundation
02.2011 - 04.2011
- Supervised adolescents and adults in treatment for drug and alcohol abuse
- Worked in inpatient detox, residential, and outpatient programs
- Offered guidance on treatment issues and processes
- Coordinated patient treatment activities in and outside of the campus.
Education
B.A. - English
Rocky Mountain College
Billings, Montana2011
Skills
- Building rapport and credibility
- Calm and effective under pressure
- Resolving problems
- Patient census management
Timeline
Lead Patient Services Coordinator /Utilization Review Specialist
Eating Disorders Treatment Center
07.2013 - Current
Rehabilitation Technician
Rimrock Foundation
02.2011 - 04.2011
Writing Tutor
Rocky Mountain College
01.2011 - 05.2011
B.A. - English
Rocky Mountain College
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