Allison Lee
La Mirada,CA
Summary
Hardworking medical administrative professional offers great people skills, organized file management, and a deep understanding of patient protection. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Case Management Assistant
POPMSO
Buena Park, CA
05.2023 - Current
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Provided support services such as assessment, information and referral, advocacy, crisis intervention, and follow-up services.
- Made referrals to utilize community resources for resident's needs.
- Submitted diagnosis and procedure codes for insurance companies.
- Interpreted medical record documentation to determine if requested services meet the criteria for authorization.
- Facilitated pre-authorization process by obtaining detailed information from providers before authorizing services.
- Supported clinical staff in the development of new policies and procedures related to utilization management processes.
Doctor office receptionist
George In, MD
Los Angeles, CA
03.2022 - 03.2023
- Scheduled, rescheduled and cancelled appointments for the patients
- Helped patients complete necessary medical forms and documentation
- Greeted visitors and patients to determine needs, check appointments and direct accordingly
- Referred patients to other specialist to treat severe or unusual symptoms or complaints
- Answered telephone calls to offer office information, answer questions and direct calls to staff
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Cashier
Tokyo Town Sushi
La Mirada, CA
06.2019 - 03.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Cashier
Bluefin Sushi & Teriyaki
Whittier, CA
08.2017 - 05.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns.
Dental Receptionist
Peter Y Lee, DMD
Anaheim, CA
01.2016 - 06.2017
- Scheduled, rescheduled and cancelled appointments for dental patients
- Helped patients complete necessary medical forms and documentation
- Greeted visitors and patients to determine needs, check appointments and direct accordingly
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information
- Referred patients to dental triage to treat severe or unusual symptoms or complaints
- Answered telephone calls to offer office information, answer questions and direct calls to staff
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Bachelor Of Science: Public Health -
Biola University
12-2024
Skills
- Case Management
- Collaboration and Teamwork
- Behavioral Management Planning
- Maintaining Client Records
- Issue Reporting
- Client Assistance Referrals
- Eligibility Requirements
Languages
Korean
Limited
Timeline
Case Management Assistant
POPMSO
05.2023 - Current
Doctor office receptionist
George In, MD
03.2022 - 03.2023
Cashier
Tokyo Town Sushi
06.2019 - 03.2022
Cashier
Bluefin Sushi & Teriyaki
08.2017 - 05.2019
Dental Receptionist
Peter Y Lee, DMD
01.2016 - 06.2017
Bachelor Of Science: Public Health -
Biola University