Allison Lovelace-Frye
Pensacola,FL
Summary
Dedicated administrative and operations professional with more than 20 years of experience supporting high-volume workplace environments through workforce coordination, employee support, customer service, inventory management, training, and process improvement. Proven ability to manage scheduling, onboarding, documentation, compliance, reporting, and cross-functional collaboration while maintaining strong organizational efficiency and customer satisfaction. Experienced in facilitating psycho-educational group sessions focused on Anger Management, Life Skills, Parenting, communication, and emotional wellness. Currently pursuing a Master of Science in Clinical Mental Health Counseling, bringing advanced communication, conflict resolution, active listening, and interpersonal skills to employee relations and team-focused environments. Seeking a Human Resources, Administrative, Operations Support, or Employee Relations position where leadership, professionalism, and people-centered strengths can support organizational success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Psycho-education Facilitator
Escambia County Correctional Facility
Pensacola, FL
05.2025 - 04.2026
- Facilitated psycho-educational group sessions covering Anger Management, Life Skills, Parenting, communication, emotional wellness, and coping strategies.
- Supported participants through active listening, conflict resolution, and motivational encouragement.
- Assisted with program coordination, participant engagement, and maintaining supportive group environments.
- Maintained accurate documentation and upheld confidentiality standards.
- Collaborated with staff and community members to support participant success and program goals.
- Demonstrated empathy, professionalism, and strong interpersonal communication skills in diverse group settings.
Planning Clerk II
St Engineering Aerospace
Pensacola, Florida
06.2023 - 09.2023
- Reviewed and updated planning documents to ensure accuracy.
- Created reports for management to track progress of projects.
- Gathered data from internal and external sources for use in project planning activities.
- Compiled information on production schedules, material availability, inventory levels and other related matters.
- Analyzed current processes to identify areas of improvement in order to increase productivity.
- Drafted purchase orders and contracts related to materials needed for projects.
- Distributed work orders to departments.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Used daily system logs to document production information, discussing issues with management.
- Assisted in training junior team members on effective methods for managing projects from start to finish.
- Identified potential risks associated with different aspects of a project plan and developed mitigation strategies accordingly.
- Collaborated with various departments in order to secure necessary resources for successful completion of projects.
- Maintained records of all planning activities including budgeting, scheduling, resource allocation.
- Ensured compliance with established policies and procedures throughout the duration of each project.
- Provided guidance on best practices associated with project management.
- Monitored changes in regulations affecting projects as well as any new developments that could impact planning efforts.
Inventory Associate
Walmart
Pensacola, FL
06.1997 - 02.2022
- A customer-facing supply chain management role, helping streamline inbound merchandise management in a high-volume Walmart location, where I:
- Coordinate with logistics, production, and customer service teams to ensure timely delivery of orders, entering deliveries into store inventory management system.
- Verify orders in Walmart EDI system against bills of lading.
- Determine product availability at the distribution center level through the internal Warehouse Management System; track and report inventory accuracy metrics.
- Coach and train team on store-level warehouse processes and database use.
- Assist department and store managers in the completion of associate performance reports.
- Help train and onboard new hires, coaching on store standards, and customer service expectations.
- Provide extensive departmental administrative support, overseeing document and file management.
- Maintain store standards according to customer service objectives and corporate planograms.
- Support the payroll team with time and attendance monitoring, and schedule associates to meet anticipated store volume.
- Drive corporate and store health and safety policies, complying with all regulatory guidelines and best practices.
- Support quality control and continual improvement efforts.
- Deploy extensive conflict resolution skills to address and resolve employee issues.
- Run daily, weekly, and monthly productivity and performance reports.
- Assist customers with product location, delivering stellar customer service.
- Participate in monthly Production, Quality, Accounting, and departmental meetings to review opportunities for improvement, goals, and service targets.
- Prepare and conduct team building and employee engagement initiatives.
Education
Master of Science - License Clinical Mental Health Counseling
Liberty University
Lynchburg, VA12-2026
Bachelor of Science - Psychology, Minor Global Business Administration
Troy University
Troy, AL01-2020
Associate of Science - General Education
Troy University
Troy, AL01-2015
Associate of Arts - Bible Study
Florida Apostolic Bible Institute
Cantonment01-2007
Skills
- Human Resources Support
- Employee Relations
- Administrative Operations
- Customer Service Excellence
- Onboarding & Training
- Psycho-Educational Facilitation
- Conflict Resolution
- Scheduling & Workforce Coordination
- Regulatory Compliance
- Document & Records Management
- Reporting & Data Tracking
- Communication & Team Collaboration
Certification
Mentoring Training Certificate, Teen Empowerment Mentoring Parent Program*
Foundations of Project Management Certificate, Google Course Certification*
Community Involvement
- Reading Pal Volunteer — United Way
- Supervised Breakfast Program Volunteer — Ward Temple Church of God
Timeline
Psycho-education Facilitator
Escambia County Correctional Facility
05.2025 - 04.2026
Planning Clerk II
St Engineering Aerospace
06.2023 - 09.2023
Inventory Associate
Walmart
06.1997 - 02.2022
Associate of Science - General Education
Troy University
Associate of Arts - Bible Study
Florida Apostolic Bible Institute
Master of Science - License Clinical Mental Health Counseling
Liberty University
Bachelor of Science - Psychology, Minor Global Business Administration
Troy University