ALLISON LUCZAK

Responsible for overseeing all sales and delivery operations at the Flower Mound site. Focus on leading end to end customer journey from sales to delivery and ensuring its success aligns with Tesla's mission of sustainable energy. Partnering multiple teams across sales, service, parts implementing customer-focused processes and driving site performance. Coaching to excellence with my first team and those that I lead. Expecting top performance from my team by communicating and leading business priorities, ensuring clear expectations and taking ownership, while holding the team accountable.

• Achieving top selling metrics and NPS Scores annually in the company while training and mentoring my Leadership/Sales team members in customer service and selling, leadership development, people skills and coaching to performance
• Assessed up to 28 store location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Coached sales teams in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Analyze and assess market shifts to maximize opportunities and establish next steps for future growth
• Lead strategy development and implementation in the Region
• Created a team of tenured leaders that develop and promote their team for growth and succession planning

• Responsible for Customer Service, Operations, Product Flow, Sales Generation and Account Recording for the business
• Manage day-to-day business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Established foundational processes for business operations.
• Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.