Allison Madona
Clermont,FL
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, notably at Walt Disney World Company. Excelled in leadership and problem-solving, significantly improving team efficiency and guest experiences. Demonstrated expertise in multitasking and time management, adept at prioritizing tasks to meet challenging deadlines. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Cast Member
Walt Disney World Company
05.2024 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
Server
Half Shell Oyster House
08.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
Package Handler
FedEx Express
09.2021 - 05.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
Associate
Victoria's Secret & PINK
08.2019 - 04.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Associate of Science - Accounting
Pearl River Community College
Poplarville, MS12.2024
Skills
- Quick-learning
- Strong teamwork
- Leadership Qualities
- Work Prioritization
- Problem-Solving
- Time Management
- Multitasking Abilities
Timeline
Cast Member
Walt Disney World Company
05.2024 - Current
Server
Half Shell Oyster House
08.2023 - 05.2024
Package Handler
FedEx Express
09.2021 - 05.2023
Associate
Victoria's Secret & PINK
08.2019 - 04.2020
Associate of Science - Accounting
Pearl River Community College