Allison Mansfield
Johnson City,TN
Summary
A highly skilled and professional server and bartender with over 10+ years of experience in the food and beverage service industry. Expertise in delivering outstanding service in high volume and fast-paced environments. My goal is to advance in a company and showcase my passion for customer service and professional growth.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Mulligan's Gaming Pub
11.2024 - 04.2025
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Served high customer volumes during special events, nights, and weekends.
Server/Beertender
Frieberg's German Restaurant
04.2023 - 07.2024
- Cultivated warm relationships with regular customers in a popular high-volume establishment.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns, in a German based cuisine.
Server
Kickback Jack's
12.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Bartender
Holy Taco and Cantina
04.2019 - 12.2021
- Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dishware promptly and with a positive attitude while running lunch shifts alone
- Used drink knowledge to make craft beer or cocktail recommendations for patrons.
Bartender
Tipton Street Pub
04.2016 - 12.2018
- Multi-tasked and managed time for great customer experiences in a high volume and fast paced bar
- Diffused volatile situations, negotiated and resolved customer concerns
Main Staff Server
Portico Restaurant
01.2015 - 03.2016
- Assisted in the opening of a new restaurant with the setting of standards and procedures for an efficient and enjoyable restaurant experience
- Developed a regular clientele and consistently achieved above 20% tip percentage
- Worked expo station and ensured the maintenance of food hygiene in accordance with state standards and guidelines
Lead Server
The Olde Farm
11.2012 - 01.2015
- Trained staff and established personnel performance and customer service protocols
- Managed the staff and dining room when management was not available
- Maintained a warm formal relationship with customers by getting to know them and their orders
- Knowledgeably recommended and explained menu items based on customer needs and preferences, including upselling dishes and drinks
- Leveraged wine and alcohol knowledge for ideal food parings
- Set up and broke down various venues according to the specifications of events
Server
Mellow Mushroom
12.2011 - 11.2012
- Performed the hosting duties of greeting and seating guests, taking reservations and to go orders
- Memorized standard menu along with specials and 20+ beers on draft
- Served guests efficiently, handling busy times with ease, professionalism, and smiles
Education
High School Diploma -
Happy Valley High School
Elizabethton05-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
Timeline
Server/Bartender
Mulligan's Gaming Pub
11.2024 - 04.2025
Server/Beertender
Frieberg's German Restaurant
04.2023 - 07.2024
Server
Kickback Jack's
12.2021 - 03.2023
Server/Bartender
Holy Taco and Cantina
04.2019 - 12.2021
Bartender
Tipton Street Pub
04.2016 - 12.2018
Main Staff Server
Portico Restaurant
01.2015 - 03.2016
Lead Server
The Olde Farm
11.2012 - 01.2015
Server
Mellow Mushroom
12.2011 - 11.2012
High School Diploma -
Happy Valley High School
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