Allison Mathews
Springfield,MO
Summary
Dynamic and results-driven professional with a proven track record at Sport Clips, excelling in customer satisfaction and service delivery. Skilled in decision-making and active listening, I have successfully implemented inventory management systems and trained teams to enhance operational efficiency, fostering a culture of excellence and loyalty.
Overview
14
14
years of professional experience
Work History
Cosmetologist
Sport Clips
Springfield, MO
07.2024 - Current
- Delivered exceptional customer service, ensuring client satisfaction and loyalty.
- Provided detailed haircuts and grooming services tailored to individual client needs.
- Maintained cleanliness and organization of workstations, adhering to safety standards.
- Assisted in educating clients on hair care products and styling techniques.
Operations Supervisor
Jcpennys
Springfield, MO
08.2018 - 05.2023
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored staff on best practices for customer service and operational procedures.
- Implemented inventory management processes, reducing discrepancies and improving stock accuracy.
- Analyzed operational performance metrics to identify areas for process improvement and cost reduction.
Manager
MasterCuts - Regis
Joplin, MO
04.2012 - 05.2016
- Led team to achieve operational excellence in service delivery and customer satisfaction.
- Streamlined scheduling processes, optimizing staff allocation for peak performance.
- Trained and mentored new managers, enhancing leadership capabilities across locations.
- Implemented inventory management systems to maintain stock accuracy and reduce waste.
Education
Cosmetology
Academy of Hair Design
Springfield, MOHigh School Diploma -
Bolivar High School
Bolivar, MO2003
Skills
- Social skills
- Friendly communication
- Active listening
- Clear communication
- Professionalism and ethics
- Decision-making
Timeline
Cosmetologist
Sport Clips
07.2024 - Current
Operations Supervisor
Jcpennys
08.2018 - 05.2023
Manager
MasterCuts - Regis
04.2012 - 05.2016
Cosmetology
Academy of Hair Design
High School Diploma -
Bolivar High School