Adaptable retail professional with experience in daily store supervision, front-end coordination, and customer issue resolution. Known for decision-making, analytical thinking, and equipment troubleshooting. Ready to support efficient operations, strong team performance, and consistent service.
Work History
Supervisor/Senior Customer Service Representative
2 Years
Kroger | 10.2024 - Current
Supervised daily store operations, ensuring associates followed safety, service, and merchandising standards.
Coordinated front-end workflows to maintain efficient checkout, stocking, and customer support.
Trained new associates on procedures, equipment use, and store policies.
Resolved customer concerns quickly, supporting positive service and repeat business.
Received pallets and brought to the sales floor to use for next day.
Worked with large cash and card transactions in the Customer Service booth.
Able to use Western Union
Troubleshoot the store recycler when it went down, the lottery machine when it disabled and other electronics such as the zebras, printers and computers.
Resolved customer concerns promptly while maintaining courteous, solution-focused service.
Ordered front end supplies such as bags and company cards.
Led the front end team to close on time and work with managers to have the front of the store look presentable all times.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Computer Engineering
University of Houston - Clear Lake | Houston, TX | 05-2028
Relevant Coursework: Computer Science & Labs within the physics and electrical coursework
Experience using AutoCAD since High school
Experience working on group projects to complete studies and solutions for assignments
Worked in many projects since high school and latest semester of college using mechanical, electrical and computer science skills.
Build drones and programmed them to complete tasks. Drones built with metal and scrap metal, cut them, soldered them and put it together and did cable management to fit the battery,
Built code to identify and answer human questions such as math questions, questions about weather, and build templates.
Associate of Science - Business Administration And Management
Lonestar College | Cypress, TX | 05-2025
Did major coursework in counting for businesses such as projected sales, projected loss and long term goals.
Did marketing and learnt to make signs to promote products
Worked in many groups to complete tasks and reach goals for projects
Directing budgets, managing payroll and looking at performance indicators
Completed degree while in highschool and graduated before high school diploma
Skills
Project management
Staff management
Team leadership
Customer service
Process improvement
Workflow coordination
Decision making
Analytical thinking
Staff discipline
Employee motivation
Goal-oriented
Languages
Spanish
Full Professional
Timeline
Supervisor/Senior Customer Service Representative
Kroger
10.2024 - CurrentRead More
University of Houston - Clear Lake
Bachelor of Science from Computer Engineering
Read More
Lonestar College
Associate of Science from Business Administration And Management
Logistics Supervisor/ Lead Customer Service Representative at Kirchhoff Automotive USLogistics Supervisor/ Lead Customer Service Representative at Kirchhoff Automotive US