Allison McCulloch
Caldwell,TX
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
FBS Administrator II
Texas A&M Operations Finance – Technology Services
01.2026 - 06.2026
- Managed full-scope business operations for AP, Travel, and Purchasing, including reviewing and approving business documents and ensuring compliance with System policies.
- Final approver for AggieBuy invoices, Emburse travel and non-travel reports, and intermediate approvals for Purchasing requisitions.
- Reviewed and approved account reconciliations; monitored expenditures and maintained detailed logs for recurring and non-recurring payments.
- Assisted with budget reporting and monthly expenditure metrics for leadership.
- Directed workflow for business staff supporting 22 department codes; provided guidance on travel, purchasing, and reimbursement processes.
- Managed annual fiscal year-end closing activities and resolved complex operational and procedural issues.
- Developed and maintained SOPs, training materials, and internal website updates for AP, Travel, and Purchasing.
- Submitted costing allocations, Departmental Budget Requests (DBRs), and Payroll Cost Transfers (PCTs) in Workday/Canopy.
- Reviewed and approved Departmental Correction Requests (DCRs)
- Streamlined financial reporting processes, enhancing accuracy and efficiency for departmental budgets.
- Managed technology procurement initiatives, ensuring alignment with operational needs and financial guidelines.
- Oversaw compliance audits, identifying areas for process improvement to minimize risk and enhance accountability.
- Mentored junior staff on best practices in financial operations, promoting knowledge sharing and skill development.
- Led strategic planning meetings to align technology services with organizational goals, driving continuous improvement initiatives.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Reduced overhead costs through careful budget management and resource allocation.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Streamlined invoice processing, reducing average payment turnaround time.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Led transition to paperless office, reducing operational costs and environmental impact.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
Associate Director
Texas A&M Operations Finance – Technology Services
10.2024 - 01.2026
- Oversaw AP, Travel, and Purchasing teams; supervised 5 staff and coordinated division-wide business operations.
- Reviewed and approved invoices, requisitions, contract requests, and Emburse reports for compliance with SAPs and disbursement guidelines.
- Developed monthly financial and metric reports for 75–100 accounts and 200+ support accounts, supporting budget planning and forecasting.
- Identified operational inefficiencies and implemented improved workflows, SOPs, and planning tools.
- Directed fiscal year-end closing activities and resolved financial discrepancies.
- Served as liaison with internal and external stakeholders, including Procurement, FMO, and departmental leadership.
- Coordinated the onboarding of TAMU’s new travel management system (Emburse) for Technology Services and assisted the Executive Director of Operations Finance for IT (my direct supervisor) with coordination and implementation of Emburse for Operations Finance.
- Led cross-functional teams to optimize financial processes and enhance operational efficiency.
- Developed strategic initiatives to align technology services with organizational goals.
- Implemented cost-saving measures that improved budgeting accuracy and resource allocation.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Analyzed financial data to identify trends, informing decision-making for senior management.
- Collaborated with IT departments to integrate new technologies into finance operations effectively.
- Led teams of up to 5 personnel, supervising daily performance as well as training and improvement plans.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Business Administrator I
Texas A&M Operations Finance – Technology Services
10.2023 - 10.2024
- Supervised AP and Travel operations; served as backup approver for Purchasing.
- Final approver for AggieBuy invoices and Concur payment card reports.
- Reviewed account reconciliations, managed fiscal operations, and produced monthly expenditure reports.
- Developed SOPs and training materials for 22 departments; trained staff in AggieBuy and Concur.
- Resolved complex vendor, travel, and purchasing issues and ensured compliance with TAMU and System policies.
- Managed fiscal year-end closing and monitored travel and payment card activity.
- Streamlined financial reporting processes to enhance accuracy and efficiency in budget management.
- Led cross-functional teams to implement technology solutions, improving operational workflows and reducing redundancies.
- Developed and maintained comprehensive documentation for finance operations to ensure compliance with organizational policies.
- Mentored junior staff on best practices in financial administration and operations, fostering professional growth within the team.
- Coordinated training sessions for staff on new technology systems, enhancing user proficiency and adoption rates.
- Collaborated with stakeholders to identify process improvement opportunities, increasing overall productivity of finance operations.
- Managed vendor relationships to negotiate service agreements that aligned with organizational goals and budget constraints.
- Contributed to economic success by participating in budgeting process.
- Managed day-to-day development issues.
- Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Processed employee expense reports quickly to prevent delays in payouts.
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Streamlined workflow.
- Developed monthly reports.
- Negotiated contracts with vendors for optimal pricing terms while maintaining high-quality products or services received in return.
- Observed all laws, regulations and other applicable obligations.
- Developed strategic plans and initiatives.
- Improved operation procedure between IT provider and end-users.
- Monitored compliance with relevant regulations within the organization''s policies and procedures framework.
- Collaborated with cross-functional teams to develop innovative solutions that enhanced company operations and improved overall performance.
- Managed a team of administrative professionals, providing guidance and support to ensure successful completion of daily tasks.
- Directed business processes from conceptualization through end-user delivery.
- Translated business priorities into implementable actions.
- Oversaw process improvement initiatives.
- Improved overall workflow efficiency by conducting regular process audits and implementing necessary improvements.
- Used measurements, analysis and process alternatives to arrive at best practices.
- Increased accuracy through improved processes for fiscal monitoring, payroll, and operational expenses.
- Facilitated smooth communication between departments during times of organizational change or restructuring.
- Worked with stakeholders to drive product and service definition and design.
- Executed training programs.
- Oversaw adequacy and soundness of organization's financial structure.
- Served as executive staff liaison to several committees.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created reports, presentations and other materials for executive staff.
- Negotiated and executed contracts on behalf of department.
- Created organized filing system to manage department documents.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Business Coordinator III
Texas A&M Division of Finance & Business Services – Technology Services
11.2017 - 10.2023
- Supervised two Business Coordinators; lead for AP and Travel operations.
- Final approver for vouchers and travel expense reports; backup approver for payment card reports.
- Managed travel arrangements, credit card program oversight, and record maintenance.
- Coordinated Health IT purchasing (2018–2023), including requisitions, contracts, and vendor communication.
- Updated inventory records in FAMIS/Canopy and coordinated with AAPO.
- Produced monthly reports, maintained detailed logs, and processed DCRs.
- Developed SOPs and training materials; presented travel and payment card guidelines to Technology Services staff.
- Supported fiscal year-end closing and completed performance evaluations.
- Coordinated cross-departmental projects, enhancing communication and collaboration among teams.
- Streamlined financial reporting processes, improving accuracy and reducing turnaround time.
- Managed schedules and logistics for training sessions, optimizing resource allocation and attendance.
- Developed and maintained documentation for technology services, ensuring compliance with university standards.
- Facilitated stakeholder meetings to gather requirements, aligning technology solutions with business needs.
- Implemented process improvements that increased operational efficiency across multiple service areas.
- Mentored junior staff in project management best practices, fostering professional growth within the team.
- Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients and vendors.
- Enhanced team productivity by organizing regular meetings, setting clear goals, and providing necessary resources.
- Increased client satisfaction with timely communication and proactive problem-solving skills.
- Conducted financial activities for monthly reconciliation and to assist with annual budget.
- Fostered relationships to reach businesses to identify education and training needs.
- Facilitated communication with clients and team members to improve business strategy and operation.
- Oversaw contract negotiations and managed vendor relationships for optimal pricing and service quality.
- Streamlined business operations by implementing efficient coordination strategies and organizational systems.
- Maintained accurate records by implementing efficient documentation systems that facilitated information retrieval when needed.
- Strengthened inter-departmental collaboration, fostering a positive work environment and open channels of communication.
- Evaluated performance metrics to identify areas for improvement and implement effective solutions accordingly.
- Optimized internal communications by adopting user-friendly platforms that fostered stronger connections among team members.
- Managed budgets and financial reports to ensure cost-effective allocation of resources for maximum return on investment.
- Collaborated with cross-functional teams on special projects, contributing valuable insights from a coordinator''s perspective to enhance overall outcomes.
- Spearheaded process improvements by identifying inefficiencies and implementing solutions that streamlined operations, resulting in increased productivity.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Business Coordinator II
Texas A&M Division of IT
08.2016 - 09.2017
- Processed AP and travel documents
- Reviewed vouchers and requisitions
- Audited reconciliations
- Managed cash handling activities
- Developed procedures and trained staff
- Supported fiscal year-end closing
- Assigned costs via DCRs in FAMIS/Canopy
- Developed and maintained project schedules, ensuring timely completion of deliverables.
- Coordinated cross-departmental projects to enhance operational efficiency and communication.
- Managed administrative tasks, including budget tracking and resource allocation for IT initiatives.
- Streamlined processes to improve workflow efficiency, reducing turnaround time for project approvals.
- Facilitated training sessions for team members on new software tools and systems implementations.
- Monitored project progress, identifying risks and providing solutions to keep objectives on track.
- Established strong relationships with stakeholders to gather requirements and align project goals with organizational strategy.
- Led efforts in process improvement initiatives, enhancing service delivery across the division's IT functions.
- Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients and vendors.
- Coordinated training programs for new employees, resulting in improved performance levels and reduced turnover rates.
- Increased client satisfaction with timely communication and proactive problem-solving skills.
- Conducted financial activities for monthly reconciliation and to assist with annual budget.
- Assisted in the development of company policies, consistently adhering to legal compliance requirements while promoting best practices within the organization.
- Facilitated communication with clients and team members to improve business strategy and operation.
- Maintained accurate records by implementing efficient documentation systems that facilitated information retrieval when needed.
- Strengthened inter-departmental collaboration, fostering a positive work environment and open channels of communication.
- Evaluated performance metrics to identify areas for improvement and implement effective solutions accordingly.
- Optimized internal communications by adopting user-friendly platforms that fostered stronger connections among team members.
- Collaborated with cross-functional teams on special projects, contributing valuable insights from a coordinator''s perspective to enhance overall outcomes.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Led restructuring of organization internal processes, resulting in improved performance.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Business Coordinator I
Texas A&M Division of IT
08.2015 - 08.2016
- Processed AP and travel documents
- Reviewed vouchers and requisitions
- Audited reconciliations
- Managed cash handling activities
- Developed procedures and trained staff
- Supported fiscal year-end closing
- Assigned costs via DCRs in FAMIS/Canopy
- Coordinated cross-departmental communication to streamline project workflows and enhance collaboration.
- Developed and maintained documentation systems for tracking project progress and resource allocation.
- Facilitated meetings to gather input from stakeholders and ensure alignment on project objectives.
- Implemented process improvements that increased operational efficiency across multiple projects.
- Trained new staff on organizational policies, procedures, and software tools for effective task execution.
- Mentored team members in best practices for project management and strategic planning techniques.
- Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients and vendors.
- Coordinated training programs for new employees, resulting in improved performance levels and reduced turnover rates.
- Conducted financial activities for monthly reconciliation and to assist with annual budget.
- Increased client satisfaction with timely communication and proactive problem-solving skills.
- Fostered relationships to reach businesses to identify education and training needs.
- Assisted in the development of company policies, consistently adhering to legal compliance requirements while promoting best practices within the organization.
- Facilitated communication with clients and team members to improve business strategy and operation.
- Oversaw contract negotiations and managed vendor relationships for optimal pricing and service quality.
- Maintained accurate records by implementing efficient documentation systems that facilitated information retrieval when needed.
- Strengthened inter-departmental collaboration, fostering a positive work environment and open channels of communication.
- Optimized internal communications by adopting user-friendly platforms that fostered stronger connections among team members.
- Collaborated with cross-functional teams on special projects, contributing valuable insights from a coordinator''s perspective to enhance overall outcomes.
- Spearheaded process improvements by identifying inefficiencies and implementing solutions that streamlined operations, resulting in increased productivity.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Led restructuring of organization internal processes, resulting in improved performance.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Business Associate III
Texas A&M Division of IT
08.2012 - 08.2015
- Processed AP and travel documents
- Reviewed vouchers and requisitions
- Audited reconciliations
- Managed cash handling activities
- Developed procedures and trained staff
- Supported fiscal year-end closing
- Assigned costs via DCRs in FAMIS/Canopy
- Analyzed operational workflows to enhance efficiency across departmental processes.
- Developed and implemented training materials for new staff to improve onboarding experience.
- Coordinated cross-departmental projects, ensuring alignment with strategic objectives and timelines.
- Mentored junior associates, fostering professional development and promoting a collaborative team environment.
- Engaged with customers to build business relationships.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Facilitated seamless communication between internal teams as well as external partners to ensure alignment on objectives.
- Streamlined internal processes for improved efficiency and reduced operational costs.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Provided exceptional customer service, leading to high levels of satisfaction and repeat business opportunities.
- Managed a diverse portfolio of clients, ensuring timely delivery of high-quality services.
- Championed process improvements through identifying inefficiencies and implementing best practices across departments.
- Led successful project management initiatives, consistently delivering projects on time and within budget constraints.
- Facilitated training sessions for new associates, enhancing team capabilities and performance.
- Contributed to positive work environment by advocating for employee engagement initiatives and recognition programs.
- Streamlined communication channels between departments, fostering culture of collaboration and efficiency.
- Developed and maintained strong relationships with key stakeholders, ensuring alignment with business objectives.
- Analyzed financial reports to monitor budget performance and identify areas for cost reduction.
- Delivered detailed reports to management, highlighting achievements, challenges, and strategic recommendations.
- Engaged in continuous learning activities to remain knowledgeable about industry best practices and technological advancements.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Business Associate II
Texas A&M Division of IT
08.2009 - 08.2012
- Processed AP and travel documents
- Reviewed vouchers and requisitions
- Audited reconciliations
- Managed cash handling activities
- Developed procedures and trained staff
- Supported fiscal year-end closing
- Assigned costs via DCRs in FAMIS/Canopy
- Developed and implemented process improvements to streamline project workflows.
- Collaborated with cross-functional teams to support IT initiatives and service delivery.
- Mentored junior staff on best practices for system usage and project management.
- Led training sessions on emerging technologies and software tools for staff development.
- Engaged with customers to build business relationships.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Facilitated seamless communication between internal teams as well as external partners to ensure alignment on objectives.
- Streamlined internal processes for improved efficiency and reduced operational costs.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Provided exceptional customer service, leading to high levels of satisfaction and repeat business opportunities.
- Enhanced customer experience using all omnichannel offerings.
- Optimized resource allocation by prioritizing high-value projects based on their potential impact on organizational goals.
- Managed a diverse portfolio of clients, ensuring timely delivery of high-quality services.
- Championed process improvements through identifying inefficiencies and implementing best practices across departments.
- Analyzed financial reports to monitor budget performance and identify areas for cost reduction.
- Facilitated training sessions for new associates, enhancing team capabilities and performance.
- Delivered detailed reports to management, highlighting achievements, challenges, and strategic recommendations.
- Streamlined communication channels between departments, fostering culture of collaboration and efficiency.
- Developed and maintained strong relationships with key stakeholders, ensuring alignment with business objectives.
- Improved client satisfaction with personalized solution presentations tailored to address specific business needs.
- Engaged in continuous learning activities to remain knowledgeable about industry best practices and technological advancements.
- Contributed to positive work environment by advocating for employee engagement initiatives and recognition programs.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Senior Office Assistant
Texas A&M Division of IT
08.2008 - 08.2009
- Processed AP and travel documents
- Reviewed vouchers and requisitions
- Audited reconciliations
- Managed cash handling activities
- Developed procedures and trained staff
- Supported fiscal year-end closing
- Assigned costs via DCRs in FAMIS/Canopy
- Managed office operations, ensuring efficient workflow and adherence to IT protocols.
- Coordinated scheduling for meetings, optimizing resource allocation across departments.
- Developed and maintained filing systems, enhancing document retrieval efficiency by 30%.
- Implemented process improvements that streamlined administrative tasks, reducing turnaround times.
- Oversaw inventory management of office supplies, ensuring availability while minimizing costs.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by providing administrative support, including scheduling, travel coordination, and meeting preparation.
- Managed sensitive information with discretion while following strict confidentiality protocols as required within the company''s guidelines.
- Ensured accurate financial recordkeeping by managing expense reports, invoices, budgets, and payroll documentation.
- Developed and maintained standard operating procedures for the office, ensuring consistency and compliance with company policies.
- Provided backup support to other staff members during periods of high workload or employee absences to ensure continuity of operations.
- Maintained a professional office environment through attention to cleanliness, organization, and aesthetics.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Coordinated and scheduled meetings and appointments.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
- Edited documents to keep company materials free of grammar errors.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Program Aide – Special Events Parking Attendant
Texas A&M Transportation Services
08.2018 - Current
- Managed parking operations and cash handling during athletic events.
- Assisted in coordinating transportation logistics for university events and daily operations.
- Maintained up-to-date knowledge of campus transportation routes and schedules for effective communication.
- Reported issues immediately to supervisor for quick resolution.
- Provided excellent customer service while addressing inquiries from potential participants and stakeholders alike.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted customers with parking inquiries, providing exceptional service and support.
- Monitored parking facilities for safety and security, addressing issues promptly.
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Kept parking lot usage orderly by enforcing parking regulations.
- Monitored parking space availability to direct customers to open spots quickly.
- Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
- Directed patrons to designated parking spaces.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Enhanced customer satisfaction by efficiently directing vehicles to available parking spaces.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
- Coordinated with other attendants during busy periods to provide seamless service while maintaining an organized workflow among staff members.
- Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
- Boosted customer loyalty through friendly interactions, consistently delivering a positive experience for all patrons.
- Supported special events by coordinating temporary parking accommodations and directing traffic as needed.
- Provided exceptional customer service, assisting with vehicle issues and inquiries.
- Ensured compliance with parking regulations and policies, minimizing risk of fines or disputes.
- Delivered prompt assistance to customers with lost tickets or parking location issues.
- Supported event parking logistics, coordinating with event planners for smooth operations.
- Reduced customer wait times by quickly processing payments and managing traffic flow.
- Monitored parking lot capacity and implemented measures to prevent overcrowding.
- Engaged with customers to provide directions and information about local amenities and attractions.
- Adapted to peak times by efficiently managing high volumes of vehicles and customer queries.
- Coordinated with security personnel to report and address suspicious activities promptly.
- Directed vehicles to appropriate parking spaces to maximize lot space and efficiency.
- Provided feedback to management on potential improvements to parking operations and customer service.
- Facilitated seamless parking experience for VIP guests and special event attendees.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Reported unlawful parking jobs.
- Delivered above and beyond service to VIP guests at property.
Education
High School Diploma -
Bryan High School
05.2002
Some College (No Degree) - Core Curriculum
Blinn College
Skills
- Customer service
- Attention to detail
- Administrative support
- MS office
- Decision-making
- Team building and leadership
- Personable and approachable
- Team collaboration
- Staff management
- Conflict resolution
- Work Planning and Prioritization
- Time management
- Goal setting
- Relationship development
- Employee supervision
- Business administration
- Problem-solving
- Resourceful and analytical
- Budget management
- Timesheet processing
- Operations management
- Continuous improvement
- Performance improvement
- Executive support
- Process improvement
- Financial oversight
- Cross-functional collaboration
- Contract processing
- Expense reporting
- Operations oversight
- Contract administration
- Policy writing
- Travel coordination
- Program oversight
- Business development
- Expense monitoring
- 55-65 wpm typing speed
- Financial leadership
- Verbal and written communication
- Client communication
- Task delegation
- Performance monitoring
- Workflow optimization
- Policy implementation
- Risk management
- Vendor management
- Resource allocation
- Report generation
- Leadership
- Bookkeeping
- Financial reporting
Timeline
FBS Administrator II
Texas A&M Operations Finance – Technology Services
01.2026 - 06.2026
Associate Director
Texas A&M Operations Finance – Technology Services
10.2024 - 01.2026
Business Administrator I
Texas A&M Operations Finance – Technology Services
10.2023 - 10.2024
Program Aide – Special Events Parking Attendant
Texas A&M Transportation Services
08.2018 - Current
Business Coordinator III
Texas A&M Division of Finance & Business Services – Technology Services
11.2017 - 10.2023
Business Coordinator II
Texas A&M Division of IT
08.2016 - 09.2017
Business Coordinator I
Texas A&M Division of IT
08.2015 - 08.2016
Business Associate III
Texas A&M Division of IT
08.2012 - 08.2015
Business Associate II
Texas A&M Division of IT
08.2009 - 08.2012
Senior Office Assistant
Texas A&M Division of IT
08.2008 - 08.2009
High School Diploma -
Bryan High School
Some College (No Degree) - Core Curriculum
Blinn College