Carleigh Perez
Leave Administrator II
League City,TX
Summary
Organized and dependable professional with a strong track record in managing multiple priorities and achieving team goals. Demonstrates proven leadership and organizational skills, complemented by a solid background in customer service and management. Effective problem solver capable of addressing diverse business needs with a positive attitude. Committed to taking on additional responsibilities to drive team success.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work History
Leave Administrator II
Sparrow
Remote
06.2023 - Current
- Collaborating with the customer-facing Leave Specialist team to file and monitor disability, parental, and family medical leave claims. Training Leave Administrator II's in effective role execution. Resolving claims issues through communication with private insurance companies and state agencies. Managing access to the private insurance portal while contributing to various data-driven projects.
Leave Administrator I
Sparrow
Remote
10.2022 - 06.2023
- Working closely with the customer-facing team of Leave Specialists to assist with paperwork and correspondence involved in managing employees' state and private insurance, medical, or family leave claims. Prepping and filing claim forms, as well as coordinating with doctors' offices to ensure all aspects are completed accurately and timely.
Administrative Assistant
Harbour Dance School
Kemah, TX
08.2022 - 10.2022
- Handle all aspects of business communications, including inbound/outbound calls, emails, and online inquiries. Responsible for maintaining and updating the CRM system, as well as, processing all payments for merchandise and tuition. Provided excellent customer service by acting as the first point of contact, answering any questions or concerns that arose.
Customer Experience Advocate
Humana
Houston, TX
06.2021 - 09.2022
- Customer-facing, working primarily with inbound callers from members of Humana assisting with any and all Medicare/Medicaid insurance questions and concerns. Worked with CRM system, claims, benefits, RX and other insurance components.
Manager
McAlister's Deli
Webster, TX
06.2019 - 06.2021
- Manager with hands on experience and utilization of various components of the restaurant. Assisted with interviewing/hiring/training (front and back of house employees), all clerical duties (invoices, payroll, accounts receivable/payable), inventory, scheduling and other managerial duties.
Barista
Starbucks
League City, TX
08.2018 - 06.2019
- Barista trained in all areas of the establishment including preparing orders and keeping the store well maintained. Provided exceptional customer service, as well as, occasional training for new employees.
Bridal Stylist
Impression Bridal
Friendswood, TX
02.2018 - 10.2018
- Bridal stylist assisting bridal parties to find their dresses and/or accessories while building a strong, personalized connection with each customer. Worked on a commission basis.
Manager
Menchie's Frozen Yogurt
League City, TX
08.2017 - 02.2018
- Manager with hands on experience and utilization of various components of the store. Assisted with training, clerical duties, invoices, inventory, marketing and other managerial duties.
Crew Lead
Tuscan Courtyard & Courtyard Events
Dickinson, TX
06.2017 - 12.2017
- Crew Lead in charge of all duties associated with the setup and cleanup of weddings and other special events. Other duties included operating golf carts and other heavy equipment, cleaning all suites and main ballroom, providing training to new employees, and working closely with guests to ensure a positive experience.
Education
Associate of Arts - Social And Behavioral Science
San Jacinto College
Houston, TX 08.2018 - Current
Dual Credit -
College of The Mainland
Texas City, TX 08.2016 - 05.2018
High School Diploma -
Clear Creek High School
League City, TX 08.2014 - 05.2018
Skills
Leadership and management
Employee training and hiring
Customer service
Scheduling, inventory, and payroll
Claims management
Data analysis and workflow optimization
Multitasking, problem-solving, and attention to detail
Office administration and inbound/outbound calls
Video meeting and collaboration tools
Microsoft Office, Google Drive, QuickBooks
Customer Relationship Management (CRM)
Point of Service & Payment Processing (POS)
Certification
ServSafe Manager Certification
Timeline
Leave Administrator II
Sparrow
06.2023 - Current
Leave Administrator I
Sparrow
10.2022 - 06.2023
Administrative Assistant
Harbour Dance School
08.2022 - 10.2022
Customer Experience Advocate
Humana
06.2021 - 09.2022
ServSafe Manager Certification
10-2019
Manager
McAlister's Deli
06.2019 - 06.2021
Barista
Starbucks
08.2018 - 06.2019
Associate of Arts - Social And Behavioral Science
San Jacinto College
08.2018 - Current
Bridal Stylist
Impression Bridal
02.2018 - 10.2018
Manager
Menchie's Frozen Yogurt
08.2017 - 02.2018
Crew Lead
Tuscan Courtyard & Courtyard Events
06.2017 - 12.2017
Dual Credit -
College of The Mainland
08.2016 - 05.2018
High School Diploma -
Clear Creek High School
08.2014 - 05.2018