Anne Doornek
Richmond,VA
Summary
Dynamic operations professional with hands-on safety experience at UPS, excelling in compliance and team leadership. Proven track record in enhancing service delivery and optimizing processes, while fostering strong client relationships. Adept at strategic planning and effective communication, driving results in fast-paced environments. Committed to achieving operational excellence and safety standards.
Overview
22
22
years of professional experience
Work History
Operations Administrator II
FedEx
Ashland, VA
03.2025 - Current
- Inspected packages for damages, recording all issues and discrepancies.
- Organized packages by type, size, and destination for efficient processing.
- Maintained cleanliness of loading dock by removing debris and ensuring safety compliance.
- Utilized computer systems to track orders, print labels, and generate reports.
- Reported lost or damaged items to supervisors immediately upon discovery.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Loaded and unloaded packages from delivery vehicles using manual and powered equipment.
- Picked products with RF scanner to fulfill order requirements.
Office Service Coordinator
Keiter CPA
Glen Allen, VA
03.2024 - Current
- Serves Tax Partners/Clients by receiving, processing, organizing specialized tax documents, delivery of print and electronic documents via portal to meet the criteria of the Internal Revenue Service and each of the fifty states.
- Maintain quality and a high degree of accuracy while maximizing output under various deadlines mandated internally and externally.
- Attend continuing education opportunities relative to individual and organization needs.
Market Operations Specialist
Direct Supply, Inc.
Milwaukee, WI
08.2021 - 09.2023
- Provided exceptional customer service to suppliers and customers by overseeing preventative maintenance, repair and warranty records, urgent service needs, reviewed/analyzed service quotes and made cost-conscious decisions.
- Improved order management processes for service providers by managing transactions for recurring and event-driven services.
- Enhanced service outcomes and fulfilled committed expectations by developing and maintaining high-level relationships with service providers, acting as a customer advocate and escalation point for non-compliance issues.
- Decreased overall service times and costs for non-emergency service work by extracting and analyzing reports on overall ticket trends and conceptualizing solutions focused on service delivery optimization.
Comprehensive Health & Safety Supervisor
UPS
, VA
10.2007 - 09.2021
- Company Overview: East Division of VA
- Coached and developed team members to integrate proper UPS safety habits into routine practice by maintaining OSHA documents using the CHSP (Comprehensive Health and Safety Program) system.
- Assisted in crafting, managing and implementation of comprehensive insurance programs, policies and risk mitigation.
- Traveled throughout Eastern Virginia territory and outside assigned work areas as needed to assist with safety audits.
- Acted as a liaison to the division manager by conducting routine internal safety audits ensuring each employee/facility meets OSHA regulations for everyday work activities and emergency response events.
- Maintained safety reports such as the Confined Spaces, Hazard Communication Program, OSHA 300 Log, Waste Runoff Program, Powered Industrial Truck and other OSHA reporting requirements.
- Investigate all close calls, accidents and injuries by analyzing location of incident, interviewing all involved parties and report findings via detailed presentation to upper management.
- Prepared training and safety OSHA inspection checklists for management, leading to the ongoing detection and resolution of safety issues to proactively reduce workers' compensation costs.
- Nurtured overall workforce competency by establishing a training institute for educating all employees, including supervisory and management-level staff.
- Lead, mentored and coached the safety committee to ensure meetings, injury prevention programs and safety behaviors were held/demonstrated regularly.
- Boosted team performance by orchestrating the training and development of employees and collaborated with management to make effective staffing decisions.
- Planned, organized, implemented, administered and evaluated an environmental safety and occupational health program, achieving a safe, strong, compliant working environment.
- East Division of VA
Manager
Victory Lady Fitness Center
Midlothian & Henrico
08.2003 - 02.2008
- Oversaw end-to-end activities of workers engaged in planning, selling and instructing fitness plans, ensuring effective service delivery in health clubs.
- Led a team of personal trainers, managing all aspects of recruiting, hiring and training.
- Maximized public engagement and program success by liaising with the marketing department, contributing to the creation, promotion and copywriting for special events and programs.
- Contributed to a versatile, customer-focused team by coaching and developing employees, enhancing their diversity in training and customer service skills.
- Fulfilled customer demand and optimized staff availability/client satisfaction by assigning and adjusting work schedules.
Education
Bachelor of Science - Business Administration
Marian University
Fond Du Lac, WI01.2002
Skills
- Hands-on Safety Experience
- Issue & Conflict Resolution
- Operations Management
- Strategic Planning & Execution
- Team Building & Leadership
- Documentation & Reporting
- Product & Service Guidance
- Client Relationship Building
- Customer Service/Support
- Customer service
- Compliance regulations
- Safety management
- Team collaboration
- Verbal and written communication
- Warehouse operations
- Service Delivery Improvement
- Teamwork and collaboration
- Equipment operation
- Quality inspection
- Effective communication
- Heavy lifting
Timeline
Operations Administrator II
FedEx
03.2025 - Current
Office Service Coordinator
Keiter CPA
03.2024 - Current
Market Operations Specialist
Direct Supply, Inc.
08.2021 - 09.2023
Comprehensive Health & Safety Supervisor
UPS
10.2007 - 09.2021
Manager
Victory Lady Fitness Center
08.2003 - 02.2008
Bachelor of Science - Business Administration
Marian University