Hayley Roby

• Manage the daily operations of a FedEx Ground facility, ensuring that all processes are completed in an efficient and timely manner
• Develop and implement strategies to improve operational efficiency
• tend to damaged and incorrectly addressed packages in a timely manner to optimize delivery time

work closely with other internal staff, departments and customers to deliver high level of service to customers

• Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
• Transported residents to and from appointments and other activities to encourage mobility.
• Offered instructions to help individuals learn, retain or improve competencies for maximal functioning.
• Developed resident activities and programming to encourage new skills and maintain present skills.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.