Jennifer Jackson
Broken Arrow,OK
Summary
Proactive and goal oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Administrator II
Davis H Elliot
Broken Arrow, OK, USA
04.2022 - 08.2025
- Coordinate schedules, answer phones, and handle general correspondence and data entry.
- Process and create customer invoices.
- Monitor operational metrics, maintain databases, and analyze data to identify areas for improvement.
- Ensure operations comply with company policies and industry regulations.
- Payroll processing; Accurately calculate and process payroll, including wages, overtime, commissions, and bonuses, on a regular schedule.
Administrative Assistant
Zeeco
Broken Arrow, OK, USA
08.2018 - 09.2020
- Prepared and edited correspondence, reports, presentations, and other documents as needed.
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner.
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents.
- Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner.
- Managed and updated company databases, ensuring accuracy and completeness of information.
- Assisted in the preparation of financial reports by gathering data, performing calculations, and creating visual presentations.
CSR - Customer Service Representative
Roto-Rooter Plumbing & Water Cleanup
Tulsa, OK, USA
02.2013 - 08.2018
- Utilized CRM software to accurately document interactions with customers and track issue resolution progress.
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue.
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty.
- Maintained accurate records of all interactions with prospects, ensuring timely follow-ups and personalized communication.
- Setting appointments daily.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05.2012
Skills
- Scheduling coordination
- Document management
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Verbal and written communication
- Inventory oversight
- Data entry
- Office administration
- Microsoft Excel
- Microsoft Outlook
- Filing
- Scheduling and calendar management
Certification
- CPR Certification
- BLS Certification
Timeline
Operations Administrator II
Davis H Elliot
04.2022 - 08.2025
Administrative Assistant
Zeeco
08.2018 - 09.2020
CSR - Customer Service Representative
Roto-Rooter Plumbing & Water Cleanup
02.2013 - 08.2018
High School Diploma -
Broken Arrow High School